Technical Support Specialist - Tier I

Technical Support Specialist - Tier I:

An established IT Consulting firm with over 30 years in the industry is looking for energetic and motivated individuals to join our team. The ideal candidate will possess excellent communication/interpersonal skills and the willingness to learn and cross-train with other IT staff members.

Do you have what it takes to be a Technical Support Specialist at McMillan IT Engineering? Are you able to multitask with ease? If so, read the details below to see if you qualify to apply.

The Tier I Technical Support Specialist at McMillan IT Engineering provides first-tier support to end users for either PC, server or mainframe applications, and hardware. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends system modifications to reduce user problems. Daily interaction with Microsoft Exchange and Active Directory.

This is a Entry Level On-Site Position.

Corporate office - Fresno, California 

Job duties include, but are not limited to:

• Follows standard help desk operating procedures to accurately log all requests using our in-house tracking system.
• Completes initial client contact and works to quickly resolve issues.  Resolution of issues in 15 to 30 minutes or escalation to Tier II Specialist if needed.
• Troubleshoots software and hardware issues.
• Completes account creation, unlocks, and resets, new computer setup, monitoring of alert, gathers information and troubleshoots client issues.
• Completes basic file restores, basic software and hardware installations.
• Documents processes of pertinent technical information and backup reporting.
• Monitors and documents the status of support requests until a resolution is reached.
• Builds rapport with various types of business clients.

Previous experience in the following is a plus:

• Microsoft Windows desktop support, remote desktop support
• Citrix
• Microsoft Server
• Microsoft Office products
• Troubleshooting network connectivity issues
• Active Directory
• Back Up solutions
• Apple products
• Mobile device support

Requirements:

• MUST work at Corporate office (not a remote position) 
• Non-restricted California driver’s license
• Reliable vehicle with current registration and insurance
• Willingness to work overtime, nights, weekends, holidays and on-call schedule
• Willingness to continue education if/when requested 
• Ability to work well in a team
• Ability to work on and adjust to multiple client networks in one day
• Ability to handle stressful situations and carry up to 40 lbs.
• Background check required

Certificates, Licenses, Education Requirements:

• High School diploma or GED
• Associate’s degree in either computer science or business is preferred but not required
• Technical field certifications are not required but are a plus
• Educational certifications are not required but are a plus

Bilingual is a plus.

Competitive Full-Time wages and benefits, DOE.

Interested parties please submit resumes via site posting or email, no phone calls or walk-in's