Hybrid Role - Medical Assistant and Front Desk Coordinator

The Front Desk Coordinator serves as the initial point of contact for patients and visitors in the healthcare setting. This role plays a critical part in ensuring the smooth and efficient flow of operations within the medical facility. The coordinator handles various administrative tasks and provides essential support to both patients and medical staff. A Medical Assistant (MA) plays a crucial role in healthcare settings by supporting physicians and other healthcare professionals in delivering patient care. MAs are trained to perform a variety of clinical and administrative tasks, ensuring smooth and efficient operation of medical facilities.

Administrative Duties:

• Paperwork: Maintain and update patient records, including intake forms, treatment plans, and progress notes with accuracy and confidentiality within privacy regulations.
• Handle insurance and medical forms to its completion – prior authorizations, referrals, FMLA, ADA, school forms, letter preparation, etc
• Communication: Act as a liaison between patients, medical providers, therapists, and other healthcare professionals. Relay important information and ensure that everyone involved in a patient's care is informed and on the same page.
• Return patient calls and make calls for patient refills in a timely manner to ensure that patients get their needs met.
• Collect co-pays, deductibles un-met deductibles, and due payments for services rendered.
• Issue receipts and set up payment plans for patients unable to pay in full at time of service.
• Verify patient insurance coverage and eligibility prior to appointment.
• Ensure accuracy in patient billing and coding information.
• Organize and maintain the cleanliness and orderliness of the reception area.
• Responsible for obtaining authorizations and referrals, addressing billing inquiries and collections.

Clinical Duties:

• Prepare patients for examinations and treatments
• Vital Signs: Regularly monitor and record vital signs, such as blood pressure, pulse, temperature, weight, and urine analysis.
• Patient Needs: Listen to patients' concerns, questions, and needs.
• Provide empathetic support and ensure that any immediate concerns are addressed promptly.
• Information Relay: Share pertinent patient information with medical providers, therapists, and other team members.
• Other Duties Collect and prepare laboratory specimens – perform basic lab tests.
• Educate patients about their medication and treatments.
• Ensure the cleanliness of patient rooms and clinical areas.
• Compliance and Confidentiality:
• Maintain strict confidentiality of patient information in accordance with HIPAA regulations.
• Maintain compliance with federal, state, and payor regulations.

Patient Interaction:

• Greet patients and visitors in a courteous and professional manner.
• Register new patients, collect necessary information and verify insurance details
• Provide information about services, policies, and procedures.
• Answer phone calls promptly and direct them to the appropriate department or individual.
• Schedule and confirm patient appointments using electronic scheduling systems.
• Collect and update patient demographic information in the electronic health record (EHR) system.

Collaboration:

• Work closely with medical staff, including physicians, nurses, and medical assistants, to ensure coordinated patient care.
• Collaborate with billing and coding specialists to ensure accurate and timely processing of claims.