Patient Accounts Rep - Satellite

Job Title: Patient Accounts Satellite Clinic Representative

Department: Patient Accounts

Essential Job Responsibilities:

• 80% of time will be spent identifying delinquent accounts, aging periods, and payment sources. Works to resolve delinquent unpaid accounts by contacting patients and internal insurance billing department team members by phone.

• 20% of time will be spent handling all billing questions from patients about their balance or insurance claim status in person.

• Performs various collection actions including contacting patients by phone and resubmitting claims to third-party payers

• Evaluates patient financial status, makes payment arrangements with follow up to ensure adherence until all balances are resolved

• Reviews accounts for possible assignment; makes recommendations to collections specialist and prepares information for collection agency

• Organize and prioritize work to make sure outstanding accounts/claims are paid in a timely matter

• Other duties as assigned

Education:

• High school diploma or equivalent

Experience:

• Insurance claim experience preferred
• Customer Service experience preferred
• Previous healthcare experience and/or familiarity with medical terminology preferred

Other Requirements:

• Competent with Microsoft Office
• Basic insurance knowledge preferred
• Ability to resolve patient issues and conflicts
• Exceptional interpersonal skills with the ability to establish immediate rapport with patients
• Regular and reliable attendance is an essential function of the job

Performance Requirements:

Knowledge:

• Knowledge of medical billing/collection practices
• Knowledge of basic medical coding and third-party insurance procedures and practices
• Knowledge of counseling, conflict resolution, and customer service principles and applications
• Knowledge of research methods to identify issues and clarify policies

Skills and abilities:

• Ability to analyze data for use in problem-solving
• Ability to defusing tense situations through diplomatic problem-solving
• Skill in effectively balancing needs of clinic with needs of patient with minimum of tension
• Strong communication skills, self-motivated and able to work independently.
• Ability to deal courteously with patients, staff and others
• Ability to communicate effectively with patients, staff, and external contacts via phone, in person, and through well-written reports

Equipment Operated:

• Standard office equipment with emphasis on computer hardware and software.

Work Environment:

• Position is in a well-lighted office environment. Moderate in- person contact with individuals from many backgrounds. Occasional stress from dealing with tense individuals in uncomfortable situations.

Mental/Physical Requirements:

• Involves sitting approximately 90 percent of the day, walking or standing the remainder. May require sitting at computer workstation. Occasional stress from dealing with complex patient advocacy issues.