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Client Account Manager
•7 days ago
| Estimated Pay | $19 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Columbus, Ohio |
Compare Pay
Estimated Pay We estimate that this job pays $19 per hour based on our data.
$14.15
$19.00
$26.92
About this job
Job Description
Job Description
Client Account Manager
Information & Payment Management Solutions
Permanent Opportunity; $60,000k
Monday-Friday, 8:00am-5:00pm
Westerville, Ohio (Hybrid Schedules Available)
What the position offers:
- Full benefits – medical, dental, vision
- 401k- The company contributes 3% of the employee’s annual compensation to the plan; additionally, the company matches 50% of the first 6% of the employee’s savings
- Short-term disability, long-term disability, and life insurance are paid by the company
- PTO + 6 paid holidays
- Semi-annual profit-sharing bonus based on the employee’s and company’s performance
- Tuition reimbursement
- Employee Assistance Program
- Great company culture with excellent employee retention
What you’ll be doing:
- Independently manage all the service activities with our largest customers and communicate verbally and in writing such that an authoritative relationship is developed
- Account Manager on freight/transportation team- working with large automotive customers such as Tesla
- Handle 3-7 accounts with another Client Account Rep.
- Will need to prepare and present to clients according to monthly/quarterly expectations; those presentations will be for Senior Leaders and Execs. at the client site
- Possess a thorough understanding of all the services and tools the company provides for the purpose of communication and demonstrating them to customers and making recommendations to improve processing efficiency and quality
- Demonstrate the ability to coordinate the assignment and management of customer priorities
- Thoroughly analyze issues and requests including technical changes to processing systems and clearly communicate solutions to customers
- Creates and maintains a detailed project log to track system enhancements and account-related process improvement activities
- Ensure the successful delivery of new solutions according to customer needs and objectives
- Keep superior, appropriate internal resources, and customers informed of significant issues on a timely basis
- Act as a positive representative of the company, both internally and externally, in accordance with the written principles of the organization without direction or oversight from management
- Share knowledge of duties and clients with fellow employees
- Help train and mentor fellow employees
Who we’re looking for:
- A technical level of knowledge normally acquired through completion of a bachelor’s degree in business administration, data processing, or related area or equivalent experience
- Strong, well-developed interpersonal skills to maximize client responsiveness and develop a working relationship with current clients
- The ability to work effectively with other departments of the company and the client’s organization
- A high level of analytical skills to process client inquiries, evaluate client requests and procedures, and implement as appropriate
- Understand the client’s operational and data processing systems, etc., to meet client needs in a way mutually beneficial to both the client and the company
- Solid organizational skills including attention to detail and multi-tasking skills with a proven ability to drive projects forward
- Proficient in Microsoft Office suite with a focus on Excel (pivot tables/VLOOKUPs)
- General SQL knowledge may be required for the TIS division
- A strong ability to communicate effectively, both written and verbally at all levels
- Ability to travel up to 25%
- 2 years of progressively complex systems experience in a technical or customer service environment
- 2-4 years of customer relations experience in a technical service environment with progressive responsibilities in managing dedicated accounts
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