Hotel Front Desk Night Auditor

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!

$16 - $18 hourly

• Process additional administrative, bookkeeping. and accounting procedures as required
• Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages
• Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager
• Ensure all guests feel they are having an exceptional experience at the property
• Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required

• Check-in guests, answer phones and take reservations
• Respond to guest complaints, requests, and emergencies
• Balance the cash drawer and log receipts
• Investigate and resolve out-of-balance accounts
• Keep accurate financial records and ledgers
• Help prepare for forecasts and audits
• Prepare and distribute nightly reports to management

• Computer proficiency is required; experience with accounting or reservation software is preferred
• Requires a flexible schedule that allows for overnight shift hours
• Outstanding communication skills and excellent customer service skills are required
• Some college is preferred but a high school diploma or equivalent is required
• Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required

• High school diploma or equivalent preferred
• Driver's license required

The Oliver Hotel is Knoxville's nicest boutique hotel. With only 28 rooms, a fine-dining restaurant, and Knoxville's original speakeasy bar, our goal is to deliver the highest quality service and experience in Knoxville.

All full-time employees are eligible for:

• PTO
• Medical
• Dental
• Vision
• Short-Term/Long-Term Disability
• 401(k)/401(k) match
• Paid monthly parking subscription(where applicable)
• Employee discounts at all properties

Oliver Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.