Manager, New Stores - Store Operations

Job Description 

Store Operations is the global support center for store associates and operations in Abercrombie & Fitch, Abercrombie Kids, Hollister, and Gilly Hicks stores worldwide. The team is responsible for communicating and training on new initiatives, providing strategic support to merchandise and omnichannel operations, dictating staffing and payroll guidance, and maintaining store technology. In addition, the team coordinates with corporate partners on opportunities and challenges in store operations.

The Manager, New Stores is responsible for leading a field-based and home-office based team of new store and remodel project support associates, and has ownership over the timeline, process, and requirements for opening and remodeling a store. Coordination begins during the lease negotiation stage with ownership over operational merchandising and selling requirements, through support of associate teams executing the new store opening or remodel process.  The team coordinates with partners in Real Estate, Store Concept & Design, Store Construction, Merchandise Location Planning, and Digital & Technology to ensure on-time openings to Finance plan and is responsible for all brand activity in The Americas, APAC, and EMEA.

This job is located at our Global Home Office in Columbus, Ohio.  

What Will You Be Doing? 

• Maintain store operational requirements by net sales volume, including merchandise storage and store technology hardware
• Partner with Store Concept & Design on new store layouts as well as adjustments to prototypes by brand in cashwrap, fitting room, and back of house standards
• Manage new store and remodel calendars, timelines, and process details
• Submit and reconcile monthly, seasonal, and annual budget, including payroll allocation and travel
• Coordinate with store leadership on feedback regarding new store layouts and process opportunities
• Supervise team of 3-5 associates (dependent on fiscal year capital plans) responsible for executing new store and remodel projects and ensure are on time and under budget in all markets globally
• Assist in coordination of ad hoc visual merchandising and store refreshes as needed
• Must be flexible and able to manage the opening process throughout the year including holidays, weekends, and time zones depending on needs of the business

What Do You Need To Bring? 

• 5+ years’ experience in multi-unit management, retail preferred
• Ability to generate new ideas and create solutions with a growth mindset
• Self-motivated, self-starting, and creative thinker; shows resiliency in problem-solving
• A collaborative approach to work; builds strong partnerships with business partners
• Ability to multi-task in a dynamic work environment and manage competing priorities 
• Strong proficiency in Microsoft Office suite
• Availability for monthly travel through North America required, with potential for international travel
• Bachelor’s Degree or related experience  

Our Company 

Abercrombie & Fitch Co. (A&F Co.) is a global retailer of five iconic, omnichannel lifestyle brands catering to the kid through millennial customer: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. At A&F Co., we’re here for our associates, customers and communities on the journey to being and becoming who they are – and because no journey is the same, we strive to create an inclusive culture, where everyone is free to share ideas.  

Our Values 

We lead with purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being a 2021 recipient of Fortune’s Best Workplaces in Retail, and named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign for 16 consecutive years. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Medical, dental, and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off & one paid volunteer day per year, allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Onsite fitness center
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER