Lead Data Ctr Resiliency Tech

Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist.  We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

 

Lead Data Ctr Resiliency Tech

BE PART OF THE CONNECTION

 

As a Lead Data Ctr Resiliency Tech, you’ll be responsible for overseeing the support being provided by other Technicians. Responsibilities also include leading the daily activities and supporting the leadership and team to ensure work activities are completed following all required Standard Operating Procedures. Consistent with a 24 X 7 operations environment, this position needs to be available to respond to escalated issues as required.

 

WHAT OUR LEAD DATA CENTER RESILIENCY TECH ENJOY MOST

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Lead the installation and train new employees on data center infrastructure materials necessary for data center operations.
• Lead technicians through customer installation requests for including installation of network switches and routers, servers, storage and data management devices, power distribution devices, equipment grounding, patch cable network connections to equipment including copper and fiber, any other equipment necessary for data center operations.
• Lead install projects of assigned customer to include the installation planning, customer engagement, and documentation.
• Lead the work of other technicians performing both routine and emergency service network cabling and rack and stack activities taking a leadership role in mentoring and performing to best practices.
• Responsible for advanced level support that includes rebooting servers and various devices, replacing hardware, BIOS level configurations and upgrades, ISO imaging and replacing/rebooting/re-cabling modules.
• Identify and repair facility issues quickly to ensure all customer expectations are being met.
• Supervise the on-site management of sub-contractors and vendors, ensuring that all work is performed according to established practices and procedures.
• Follow up on closed trouble tickets, work orders and customer change requests.
• Responsible for escalation and emergency response to circuit and customer equipment troubles on a rotating 24/7 on-call basis.
• Write and edit Maintenance Operation Protocols (MOPs) for work activities and responsible for maintaining current versions.
• Maintains company specifications and company operating procedures libraries.
• Support the Data Center Manager by ensuring directives and processes are strictly adhered to.
• Install, test, and terminate structured wiring including network drops, coax cable drops and specialty cable with appropriate connectors in support of facilities operations.
• Install network equipment and patch infrastructure in tele-data closets and patch in network drops using copper and fiber patch cords.
• Run cable from patch panel to server and or to switch, replace SFP modules, and perform power verification.
• Operate telecommunications test equipment and evaluate stress patterns on circuits.
• Perform LAN/WAN and telecommunications test equipment.
• Receive, track and stores customer package and equipment deliveries.
• Record or report deliveries to the Asset Specialist.
• Perform quality control inspections of shift installations of structured wiring including network drops, coax cable drops and specialty cable with appropriate connectors in support of facilities operations for the corporate offices.
• Direct daily walk-through in the data center and associated spaces to check for alarms and issues in data center equipment including: access control and security systems, servers, network equipment and any other devices installed and in operation.
• Document discovered issues through the defined Data Center Services process, and communicate with customer and device owners to drive resolution.
• Provide timely and accurate asset and ticket updates in the tools, data bases, and folders as necessary and directed by Supervisor.
• Analyze the data center environment and identify areas of improvement and potential trouble conditions, present the facts to management in a timely manner, and make recommendations for solution.

 WHAT YOU’LL BRING TO SPECTRUM

 

Required Qualifications

 

• Experience:
  • Prior Data Center environment – 7+ years
  • Experience trouble shooting, hardware maintenance, and Smart Hands support of IT equipment – 7+ years
  • Structured cabling experience – 7+ years
  • Deployment and testing of all networking, storage, and server hardware – 7+ years
  • Team Leadership – 3+ years

• Education:
  • Associate's degree (A.A.) or equivalent from two-year College or technical school or equivalent combination of education and experience and A+ Certification, CDCP or ITIL Foundation

• Technical skills:
  • Proficient in Visio, Microsoft Office, Remedy and SharePoint.
  • Proven skills with data center type infrastructure and structured wiring using Avaya, Chatsworth, Cooper B-Line, Corning, Panduit, Siemon, SystiMAX and similar products typical of a data center environment. Knowledge of and proven skills with hand and power tools including: drills and saws, cable cutters and strippers, jack block and other cable terminating tools, knowledge of and ability to make and repair copper and fiber patch cables in multiple configurations
  • Knowledge of and proven skills using various test sets including: power system multi-meters, cable test sets (Fluke DTX for copper and fiber), fiber test sets (Fluke OTDR fiber tester), cable testing and certification, network test sets (Fluke OptiView Series II Network Analyzer) for terrestrial and wireless networks

• Skills:
  • Knowledge of proper cable management policies and procedures
  • Familiarity with cable color coding and termination
  • Self-motivated and able to work with minimal supervision
  • Effective oral and written communication skills
  • Effective customer service skills

• Abilities:
  • Ability to read, write, speak and understand English.
  • Ability to lead and instruct others in daily Data Center activities
  • Ability to provide hands-on experience and share expertise with other technicians
  • Ability to communicate and collaborate with all levels within the company. And strong collaboration skills
  • Ability to perform under pressure and utilize troubleshooting skills
  • Proven ability to interpret multi-device information spreadsheets and vendor installation specification documents.
  • Proven ability to work within a team environment, with the inherent ability to work well under tight timelines, and have strong problem-solving capacity              

• Travel Ability:
  • Office Environment

• Schedule:
  • Full time
  • This position is eligible to work in a hybrid work model (combination of in-office and remote days
    

Preferred Qualifications

• Working in a 24x7x365 environment – 5+ years
• BICSI or other certified training – 1+ years
• Vendor management – 5+ years

Working Conditions

• This position requires ability to work in a datacenter, electrical rooms and mechanical rooms.

Physical Requirements

• Must be able to lift at least 50 pounds and perform work requiring extended walking and bending
• May require climbing ladders, and standing for long periods of time
• Must be able to lift and carry heavy objects, stoop, kneel or bend to perform duties

SPECTRUM CONNECTS YOU TO MORE

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards:

 

Apply now, connect a friend to this opportunity or !

 

 

IOP108 2024-30526 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2024-04-17 03:42 PM (UTC) and will be extended if necessary.

The pay for this position has a salary range of $27.80 to $49.20. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.



Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.