Client Services Project Manager - Full-time / Part-time

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

The primary role of the Client Services Project Manager is to successfully manage individual Client relationships and projects on behalf of the Client and Quad. 

Responsibilities:

• Act as the primary day-to-day contact with Clients
• Possess in-depth understanding of Client’s business objectives 
• Develop and manage project timelines and task lists
• Ability to understand and identify opportunities for continued growth
• Understand and manage the execution of tasks to achieve Client’s marketing goals 
• Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values
• Manage complex projects simultaneously
• Meet tight deadlines within established budgets 
• Identify process challenges and work with internal leadership to solve 
• Attend regular planning meetings and provide detailed written confirmation/report 
• Work effectively to manage work across internal business units
• Build and maintain client relationships with low-and-mid level management. 
• Suggest opportunities to the Account Manager to educate the client on Quad's services - directly or through the Client Services team. 
• Ensure client is satisfied with performance of our Client Services Team and level of service. 
• Keep management informed regularly of events/issues that could impact client relationship.
• Ensure team adheres to established processes and procedures to insure timely and accurate delivery of Client’s services. Escalate to management if necessary.
• Evaluate and monitor the quality and performance of all services provided to the Client(s) by Quad.
• Other duties as assigned by leadership

 

Qualifications:
Appropriate education and/or experience may be substituted on an equivalent basis

• Bachelor’s degree in Advertising, Communication, Marketing or related field required. 
• Minimum 3-5 years of project management experience including: retail marketing, corporate marketing department and advertising agency.
• Strong background with project management concepts, methodologies and tools
• Strong organizational skills with attention to detail
• Ability to inform staff on project objectives.
• Understanding of marketing strategy, creative, photography/videography, print production, media and digital. 
• Knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implement.
• Ability to respond quickly and effectively to clients' needs and issues.
• Ability to understand and communicate issues verbally and in writing to clients, associates and management. 
• Ability to relate to and develop relationships with Client’s low-and-mid level management.
• Ability to understand and manage the execution of tasks to achieve Client’s marketing goals.
• Demonstrate willingness to work together with peers and other Quad departments to improve quality and performance.
• Experience with MS Word, MS Excel, MS PowerPoint and Outlook.
• Travel as required, temporary assignments (out-of-town).
• Basic understanding of remote conductivity to communicate with Quad headquarters. 
• Strong written and verbal communication and interpersonal skills.

 

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