Mercantile Manager

As a Retail Manager, you will be responsible for overseeing day-to-day store operations and managing the store's staff. Implement strategies to improve customer service, drive store sales, increase profitability, and marketing campaigns that will increase sales and grow the customer base. Maintain high store standards and conditions and foster a positive environment.

JOB RESPONSIBILITIES:

• Organize all store operations and allocate responsibilities to personnel
• Supervise and guide staff towards maximum performance
• Prepare and control the store's budget aiming for minimum expenditure and efficiency
• Monitor stock levels and purchases and ensure they stay within budget
• Work with consignment vendors to ensure inventory is maintained
• Deal with complaints from customers to maintain the store's reputation
• Inspect the areas in the store and resolve any issues that might arise
• Plan and oversee in-store promotional events or displays
• Keep abreast of market trends to determine the need for improvements in the store
• Develop store strategies to raise customer pool, expand store traffic and optimize profitability
• Analyze sales and revenue reports and make forecasts
• Ensure the store fulfils all legal health and safety guidelines

Requirements and skills

• Proven experience as retail manager or in other managerial position
• Knowledge of retail management best practices
• Outstanding communication and interpersonal abilities
• Excellent organizing and leadership skills
• Commercial awareness
• Analytical mind and familiarity with data analysis principles
• Experience with point of sale/retail management software
• Customer management skills

PHYSICAL/MENTAL REQUIREMENTS: includes Standing and Walking / Bending / Carrying / Lifting / Hand / Finger Dexterity / Kneeling / Vision / Hearing

Sedentary_______ Light_______ Medium__X_____ Heavy_______ Very Heavy_______

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The Americans with Disabilities Act (ADA) protects qualified persons with disabilities from discrimination who are able to do the essential functions of the job with or without reasonable accommodation providing they do not pose a safety hazard to themselves, fellow employees, client or the public.

· Standing and walking: Must be able to walk/stand up to 80% of time.

· Bending: May bend several times in order to meet the needs of the job requirements.

· Carrying: May carry up to 50 pounds. May move equipment (average push force 20 pounds).

· Lifting: May lift several times to meet the needs of the job requirements job requirements.

· Pushing: Maneuver wheelchairs or equipment

· Stoop, crouch or crawl: to meet the needs of the job requirements.

· Reaching: reach with hands and arms in order to meet the needs of the job requirements.

· Kneeling: may kneel in order to meet the needs of the job requirements.

BASIC QUALIFICATIONS:

EDUCATION/TRAINING: High School diploma or equivalent

EXPERIENCE: 3 years of experience working in a retail environment preferred

KNOWLEDGE, SKILLS, ABILITIES: Leadership skills, customer management skills, customer-service oriented, in-depth knowledge of basic business management practices and excellent communication and interpersonal skills.

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