General Manager Rivertown IGA

Position: General Manager

Location: Rivertown IGA Grocery Store

Overview:

The General Manager is a key leadership position responsible for overseeing the day-to-day operations of our IGA grocery store. They play a crucial role in ensuring efficient and effective store management, exceptional customer service, and financial success.

Responsibilities:

1. Operational Management:

o Lead and manage all aspects of store operations, including inventory management, merchandising, pricing, and product placement.

o Ensure compliance with company policies, safety regulations, and food handling guidelines.

o Collaborate with department managers to maintain high standards in each department (produce, deli, bakery, meat, etc.).

2. Financial Management:

o Develop and execute strategies to improve profitability, sales, and margins.

o Monitor and control expenses, labor costs, and shrinkage.

o Analyze financial reports and make data-driven decisions to enhance store performance.

3. Customer Service:

o Prioritize exceptional customer service by training and motivating staff.

o Address customer inquiries, concerns, and complaints promptly and professionally.

o Foster a positive shopping experience for customers.

4. Staff Supervision and Development:

o Recruit, train, and supervise store staff, including department managers, cashiers, and stockers.

o Conduct performance evaluations and provide constructive feedback.

o Foster a collaborative and supportive work environment.

5. Vendor and Supplier Relations:

o Maintain strong relationships with suppliers and negotiate favorable terms.

o Coordinate product orders, deliveries, and inventory replenishment.

o Monitor product quality and freshness.

6. Store Maintenance and Cleanliness:

o Ensure the store is clean, organized, and well-maintained.

o Oversee maintenance tasks, repairs, and equipment upkeep.

o Implement food safety protocols.

7. Community Engagement:

o Represent the store within the local community.

o Participate in community events, sponsorships, and outreach programs.

o Build positive relationships with customers and community members.

Qualifications:

· Bachelor’s degree in Business Administration, Retail Management, or related field (preferred but not required).

· Proven experience in grocery store management or a similar leadership role.

· Strong leadership, communication, and problem-solving skills.

· Knowledge of retail operations, inventory control, and financial management.

· Familiarity with IGA brand standards and commitment to quality.

The General Manager at our IGA grocery store plays a pivotal role in creating a welcoming and efficient shopping environment for our customers. If you thrive in a dynamic retail setting and are passionate about delivering exceptional service, we encourage you to apply!