IT Manager

Job Title: IT Manager

Location: Lockbourne, Ohio (remote but must be commutable to Lockbourne, OH)

Status: Exempt, full-time

Organization Type: Global Health – Vision Health

About RestoringVision

RestoringVision is a global nonprofit dedicated to creating equitable access to vision services and eyeglasses for individuals living on less than $2 a day. Our work and vision interventions are at the intersection of global health, education, and economic development. In 2024, RestoringVision will reach over 5 million people in need, with a growth trajectory poised to reach more than 10 million people annually with our programs that transform lives with clear vision. We are committed to a future where everyone who needs glasses has them.

Overview of the Position

We are seeking a versatile and motivated IT Manager to join our team, responsible for a wide range of generalist IT tasks, from day-to-day help desk support and network management to handling all IT equipment, asset management, and strategic planning. The ideal candidate will also own user support, Microsoft 365 administration, security, cybersecurity, data loss protection, and oversee administrators for Salesforce, website, and e-commerce platforms.

Responsibilities

Help Desk Support:

• Provide efficient day-to-day help desk support, addressing hardware, software, and network-related issues.
• Diagnose and resolve technical problems, ensuring a high level of end-user satisfaction.
• Collaborate with team members to maintain an organized and responsive help desk operation.

Network Support and Infrastructure Management:

• Manage and maintain the organization's network infrastructure, ensuring optimal performance and reliability.
• Troubleshoot network issues and implement solutions to enhance network efficiency.
• Collaborate in the planning and implementation of network upgrades and expansions.
• Provide expert analysis and recommendations for potential upgrades or integrations to the IT system, outlining the trade-offs of different products options and approaches to support decision-making

IT Equipment and Asset Management:

• Manage the equipment lifecycle including procurement, deployment, and maintenance.
• Conduct regular audits of IT assets and ensure proper documentation.
• Implement asset management practices for devices.

User Support:

• Manage user onboarding, offboarding, and provide continued training.
• Microsoft 365 administration, including platform configuration, customization, and management of workloads such as Exchange, SharePoint, Teams, and OneDrive

Security and Cybersecurity:

• Own the development and enforcement of IT security policies and procedures.
• Implement cybersecurity measures and data loss protection strategies.

Administrator Oversight:

• Provide oversight to administrators, ensuring effective collaboration and coordination.
• Oversee the Salesforce Administrator, guiding on onboarding, offboarding, training, customization, and integration.
• Assistance with the administration of the RestoringVision website and manage e-commerce platforms.

Efficiency Improvement:

• Leverage IT to improve efficiencies across different departments, including Program and Fundraising.
• Identify IT initiatives and prioritize them based on their organizational benefits.

Requirements and Qualifications:

• Bachelor’s degree in information technology, computer science, or a related field, or comparable experience.
• Proven experience in providing help desk support, network support, and infrastructure management.
• Extensive experience with Microsoft 365 administration
• Strong analytical and problem-solving skills.
• Ability to participate in strategic discussions and contribute to IT planning.
• Familiarity with a range of technologies, including hardware, software, and networking.
• Salesforce and website administration experience is a plus.
• Excellent communication, customer service, and interpersonal skills.
• This position is fully remote, but will require regular visits to our Distribution Center located in Lockbourne, OH. Candidates must live within an hour drive.

Schedule:

Regular business hours between 9AM to 5PM EST Monday through Friday

More About RestoringVision

Over 1 billion people have a vision impairment that could have been prevented or is yet to be addressed. 80% or 826 million people suffer from vision impairment due to presbyopia – a common condition that can be easily corrected with a pair of reading glasses. 90% live in impoverished communities without access to vision care. That’s where we come in – and we won’t stop until everyone in the world can see clearly.

The lack of access to vision screenings, lack of channels for eyeglass distribution, and the inability for people to pay are significant barriers. For these individuals – a pair of glasses – a solution that has been around for 700 years – restores sight immediately and improves lives.

Our unparalleled network of over 3,000 NGOs and government agencies, along with our corporate and foundation donors who provide financial support, and the world’s largest optical companies who partner with us to ensure we have quality glasses add up to an all-hands-on-deck approach for advancing our mission of solving the global vision crisis. Since 2003, RestoringVision has reached more than 25 million people in 147 countries.