Account Manager - Exterior Services

Do you thrive in a fast paced, dynamic, changing environment? Are you feeling under utilized and looking to make a change? Come be part of our supportive and engaging culture with opportunities to learn new things and continue to grow your career.

Powerhouse is looking for a National Account Manager to join our Exterior Services team who embraces our core values of great service, honesty, integrity and making a positive and lasting impact on others.

This position provides management for all aspects of assigned customer accounts to ensure profitability and customer retention.

Essential Duties and Responsibilities:

• Assure continual contact and availability to customer at corporate and field level to develop a strong and honest relationship.
• Build a genuine partnership with the customer by providing opportunities for input and suggestions resulting in continuous improvement of service.
• Manage start up programs, and coordinate with customer and within Powerhouse to achieve smooth startups.
• Send various reports to customer on weekly, bi-weekly, or monthly basis. Work with customer to obtain approval for proactive or customer generated work orders. Update and coordinate within Powerhouse’s Customer Service Department.
• Develop, coordinate, and implement a process for Smart Surveys (customer satisfaction surveys at the site level).
• Manage the process to communicate results of Smart Surveys to the customer's senior management team.
• Work with customer to identify work order objectives, expand services and increase size of portfolio.
• Develop and implement customer satisfaction benchmarking program to include auditing and reporting.
• Provide technical support by partnering with the contracts and sales department to deliver specifications and proposal to the customer.
• Engage in a team effort with the contracts and sales department to obtain signed contract, clean list of sites, and introduce and manage start up program.
• Obtain and manage full contact information from customer.
• Communicate primary objectives of customer to Quality Services Department, compile work order data from Quality Assurance Managers and submit proposal to customers when appropriate.
• Reconcile and audit snow transactions to ensure customer payment.
• As needed, track aging of customer accounts receivable.
• Daily use of internal software system, Enterprise Quality Management (EQM), to review site conditions, inspections, work orders, and inventories. Follow up with appropriate team members to resolve any open issues.
• Participate in meetings with other departments to review current daily tasks, revise process/flow or strategize ways to improve best practices.

WHAT WE OFFER:

• Comprehensive benefits plan with multiple plan options for medical and dental.
• Vision, HSA, Voluntary Life, FSA, Dependent Care and additional voluntary benefits
• Company paid long term disability and life insurance.
• 11 Paid company holidays.
• Paid Time Off
• 401(k) plan

Education, Experience and Training:

• Excellent interpersonal skills including the ability to build and maintain positive customer relations
• Excellent organizational skills and ability to prioritize in a fast-paced environment or spontaneously
• Proficient in Microsoft Office applications
• Professional attitude with a strong commitment to team
• Must show initiative and be a self-starter
• Ability to travel, including overnight stays

Computer Skills:

Proficient in Microsoft Office Applications

Intermediate to Advanced Excel skills necessary

Work Environment/Physical Requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic). Usual office environment with frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, crouching and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as telephone. The employee must occasionally lift and /or move up to 20 pounds. Ability to read and understand work instructions.

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.