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in Danbury, CT
Hotel Front Desk Agent
•Today
Estimated Pay | $17 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Danbury, Connecticut |
Compare Pay
Estimated Pay We estimate that this job pays $16.73 per hour based on our data.
$13.57
$16.73
$18.43
About this job
Job Description
Job Description
Hilton Garden Inn Danbury is hiring for a Guest Service Representative (Hotel Front Desk Agent). This position will require a flexible schedule and the availability to work 7am-3pm on some days and 3pm-11pm on others. Must be proficient with computers and a fast paced environment. Must be able to Multi-task. This can be a full time or part time position.
Weekends and Holidays are required.
Hilton OnQ Experience Preferred.
We offer a fast paced, hotel environment with a very attractive employee travel plan.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments