Pre-Arrival Concierge at Longfellow Hotel

Job Overview:

The Longfellow Hotel, a 48-room luxury boutique hotel, café, and spa, is seeking a pre-arrival concierge to join our hotel team. Opening May 17, 2024, The Longfellow Hotel is already gaining recognition as one of the most highly anticipated openings in the US.

Our Pre-Arrival Concierge speaks to all our upcoming guests and helps book their perfect stay with us.  Additionally, this position will help foster the culture of The Longfellow Hotel throughout the Portland business community and will require a sense of playfulness to help rethink luxury accommodations. 

This position is well suited for individuals that have experience in front desk daily operation and/or as a concierge or itinerary designer, and want to continue their journey in the rooms department of a luxury hotel.  This is an excellent opportunity to be part of something special from the ground up and reshape how people experience visiting Portland.

Perks and Benefits:

As a valued member of our team, you will be eligible for the various benefits:

• Discounted hotel stays across New England
• Individual coverage for Health, Dental & Vision
• Generous PTO policy
• Discounted meals at our partner restaurants Twinflower Cafe and Five of Clubs
• Discounted spa services at Astraea Spa
• Parental Leave
• Bereavement Leave
• Flexible Spending Accounts (An Employer-Sponsored Healthcare Benefit)

Role and Responsibilities:

• Reach out through email and/or phone to all our upcoming guests to assist the curation of their stay. This may include:
  • Booking dinner reservations
  • Assisting setting up travel from airport
  • Giving recommendations for things to do in the area
  • Curating itineraries 
  • Adding profile notes into reservations
• Assist the Guest Services team when needed. 
• Able to help exceed our guests expectations.
• Provide information about our hotel, available rooms, rates, and amenities 
• Delivers exceptional service, which includes:
  • Anticipating guest needs and identifying key opportunities for our team to exceed the expectations of both new and repeat visitors.
  • Maintaining an awareness of local happenings that may be of interest to guests, including restaurant menus and hours, entertainment events, recreation and sporting events- as well as keeping front desk staff up to date on this information..
• Ensures guest satisfaction and problem-solve when things go wrong, including conflict resolution and sound judgement.

What you bring to the table:

• Excellent communication skills
• Strong local knowledge
• Front desk and/or concierge experience preferred
• Luxury hotel experience preferred
• Able to work weekends, nights, and some holidays
• A genuine sense of empathy and care towards others
• Strong organizational skills.

Please send your resume, we would love to hear from you!!

This job is based in Portland Maine at our property located at 754 Congress Street. From time to time, you will be expected to travel to venues and events outside of the Portland area, as the business demands.

The Longfellow Hotel is managed by Uncommon Hospitality, a family run hospitality company based in Portland, ME.  Longfellow Hotel will become the 4th managed property in the Uncommon portfolio which also includes The Francis Hotel (Portland), The Colonial Inn and The Admiral’s Inn (both in Ogunquit).

Job Type: Full-time

Hourly rate: $19.00 - $21.00