Security Officer

Hilton Sandestin Beach prides itself on providing each guest with the very best service.  To do this, we must attract and retain only the very best team members to join us on our very special and singular journey.  While our guests are the lifeblood of our business, our team members are the heart and soul that allows our hotel to thrive. Working with Hilton Sandestin Beach means working with a group of leaders committed to your success and your future.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free daily meal service (lunch or dinner)
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Essential Functions:

• Spend the majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using two-way radios, bending, stooping, and kneeling as in performing CPR.
• Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock and safe problems, coordinating, expediting response to emergency conditions such as fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons, and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs, and safety equipment using manual dexterity of hands.
• Investigate accidents, thefts, property loss and unlawful activities Use a clear, concise
• English-speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information. Prepare incident reports based on the information provided.
• Memorize and monitor life safety systems installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
• Observe the CCTV monitors for any unusual activity and in the case of suspicious activity report directly, via radio, to the security supervisor on duty; report any alarms similarly.
• Answer security office telephone and respond in a timely manner based on priority.

Supportive Functions:

• Receive, record and store lost and found items. Research and respond to inquiries from guests concerning the status of items. Prepare items for shipment and return them to guests.
• Provide accurate information to inquiries for directions, hours of operation, etc.
• Escort guests and employees as required to parking lots, provide same for employees carrying house banks.
• Assist guests with door locks and in-room safe problems using moderately complex hand-held electronic equipment.
• Other duties as assigned by supervisor, including, but not limited to processing and issuing employee parking stickers and assigning employee lockers.
• Monitor local and national news and weather for any safety and weather-related issues.

Specific Job Knowledge, Skill, and Ability:

• Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to lower the confrontation level and collect accurate information.
• Ability to listen effectively, speak, read, and write the English language clearly to ascertain and document important information.
• Ability to stand, walk and/or sit and continuously perform essential job functions for the duration of shift.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on property.
• Ability to follow written and/or verbal instructions.
• Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 30 lbs. with sufficient manual dexterity with both hands.
• Ability to climb stairs and ladders at a rapid pace.
• Ability to perform duties within extreme temperature ranges.

Experience:

Prior security/law enforcement or military experience preferred.

Other:

Due to the seasonal and business nature of the hospitality industry, employees may be required to work varying schedules and hours to reflect the staffing needs of the hotel.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.