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Technical Support
•9 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Richmond, Virginia |
About this job
Job Description
Job Description
Technical Support
Applicant must have 5 years of relevant experience with the following:
- Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP).
- Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions.
- Ability to explain technical concepts in simple terms to non-technical users.
- A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious.
- Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now.
- The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions.
- Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer.
- Experience using tools, such as PDQ and shell scripting, for configuration management, software deployment, and automation of routine tasks
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