Assistant Director

We are looking for a motivated, high energy candidate who would love supporting our students and families.  The Assistant Director is responsible for leading the day-to-day administrative tasks and quality customer service in the Center such as phone reception, word processing, data entry, filing, market research, and other administrative tasks.  The Assistant Director provides a positive first impression for potential and existing customers,  fields calls from customers, schedules appointments, and coordinates community and school marketing events.

ESSENTIAL JOB FUNCTIONS

• Leads day-to-day administrative tasks and quality customer service such as timely and high quality phone reception, word processing, data entry, filing, and other administrative tasks
• Manages the day-to-day operation of the Center
• Assists Center Directors and Directors of Education with preparing materials for parent conferences, assessments, tours, and other customer appointments
• Assists Center Directors with other day-to-day tasks of running the Center such as managing billing, collecting payments, and maintaining Center supplies
• Greets and assists students, parents, and potential customers according to Sylvan standards
• Fields inquiry calls from potential customers; Fields calls from current families
• Schedules assessments, tours and Welcome Conferences according to Sylvan Standards; Manages scheduling changes of current families
• Assists Center Directors with maintaining the professional appearance of the Center according to Sylvan standards
• Supports standards and procedures to ensure student safety and well-being
• May assist teachers with preparation for instruction; Gathers and prepares materials as appropriate

KNOWLEDGE REQUIRED

• Associates or four year degree preferred
• Customer service experience; Retail sales experience preferred
• Experience using full suite of Microsoft Office applications and other standard business applications
• Knowledge of general office equipment such as copiers, printers, and office phones

SKILLS AND ABILITIES REQURED

• Strong customer service, interpersonal and communication skills
• Strong word processing, data entry, and other administrative skills
• Proven ability to effectively use consultative sales skills when serving customers
• Proven ability to communicate effectively in writing; Ability to proofread and edit copy
• Strong organizational skills; Proven ability to manage multiple tasks and be flexible
• Ability to occasionally lift and/or move up to ten pounds

POSITION TYPE

• In person position at Dublin or Lewis Center location.
• Part time hours. 
  • School year hours: Typically Monday - Thursday: 3-8pm and some Saturday mornings.  
  • Summer hours: Typically Monday - Friday: 9a-1pm and/or 3-8pm
• Hourly pay starting at $15
• 401K and employer matching eligible
• additional benefits available

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.