Guest Service Representative

Motel 6/ DTY Hospitality LLC – Mankato, MN

Front Desk Associate

Pay Rate: $16.00 - $18 per hour

We are seeking part-time/full time (up to 3 - 4 8hr shifts per week, or 24 - 32 hours each week) front desk associates for the 3pm - 11pm shift at the limited-service Motel 6 Mankato.

The front desk associate's primary responsibilities are to assist customers before, during, and after their stay. Provide outstanding and detailed customer service. Ensure all hotel policies are being followed by maintaining a secure, family-friendly environment. Completing cleaning tasks and folding laundry.

Minimum Availability:

· Must be available for shifts from 3pm - 11pm

· Must be available for at least 3 shifts per week

· Must be available for weekend shifts every-other week both Saturdays and Sundays

Responsibilities Include:

• Greet and assist customers with all their needs
• Register guests, process departures, make reservations
• Use a phone and a property management computer system
• Washing and folding of linens/terry
• Sanitizing, sweeping/mopping, and cleaning public spaces and employee areas
• Maintain watch over the facility and be able to remove problematic guests or guests breaking hotel policy with help from law enforcement
• Investigating or analyzing out-of-balance situations and adjusting or correcting accounts as needed - notify management of discrepancies.
• Removal of snow from the entry area as needed

Requirements:

• Must be able to problem-solve and resolve guest issues
• Must be able to respond appropriately to emergency situations
• Must be able to read, write, and speak English
• Must have basic math knowledge to balance and verify totals on accounts
• Must be able to interpret and follow policies and procedures.
• Must be able to work independently with minimal supervision
• Must be able to learn the Motel 6 property management software in a timely manner
• Must be able to frequently stand, sit, push, pull, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl as well as talk and hear. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds. The employee must be able to see differences in widths and lengths of lines, such as those on graphs

Work Environment:

• General hospitality environment
• This position will primarily work inside an environmentally controlled workspace
• This position will work outside only for waste and snow removal or to maintain sidewalk and parking lot cleanliness
• This position may have to enter guest rooms, vacant rooms and maintenance rooms
• This position may have to enter public bathrooms and public spaces (i.e. elevator, hallway, etc.)

Part-Time employment

Employee Discounts