Work Order Administrator

Description:

Description

SUPERCHARGE your career here at Powerhouse!

Why Powerhouse:

• Comprehensive benefits plan with multiple plan options for medical and dental.
• Vision, HSA, Voluntary Life, FSA, Dependent Care and additional voluntary benefits
• Company paid long term disability and life insurance.
• 11 Paid company holidays.
• Paid Time Off
• 401(k) plan

What YOU will do:

• Create work orders from inspections, contractor documentation and customer requests.
• Initiates and reviews work orders with internal pricing tools and as needed, external quote qualification.
• Receives and reviews estimates for accuracy, updates status within internal software.
• Engages in discussion with Contractor Partners regarding estimates, pictures as required to ensure we meet our Service Level Agreement (SLA) timeframes.
• Assist with reviewing Work Orders for verbiage accuracy and ensures that verbiages match the pricing and that scope of work coordinates with supporting digital pictures.
• Evaluates Work Order services and consolidates when and where appropriate.
• Dispatch approved work orders to contractors and obtain a scheduled completion date if requested.
• Complete daily, weekly, and recurring job assignments on time. Meet Key Performance Indicator (KPI) requirements as outlined by Supervisor.
• After completion of work order follow up with contractor and track for receipt of work order verification (WOV) to ensure we meet our invoicing SLA.
• Source contractors for one-time work orders and obtain all relevant compliance documentation to meet the business requirements.
• Request and manage compliance documentation for new and inactive work orders only contractors.
• Remains informed on current code ordinances and water restrictions within the industry that may affect Work Orders.
• Advise of work order process enhancements in writing including reason, format, and benefit of change to the Sr. Work Order Manager.

What YOU bring:

• At least 2 years in horticulture or a business related field or equivalent professional commercial landscape experience required.
• Previous experience in initiating and processing customer service requests beyond the scope of the contract.
• Demonstrated experience in estimating commercial landscape projects
• Demonstrated experience in employee relations, communication, and problem-solving.
• Working knowledge of landscape and snow removal industry is essential.

Equal Opportunity Employer/Disability/Veterans

Requirements: