Customer Support Specialist

Overview:

Work on a dynamic and growing team for an international company working to ensure that all customers are left satisfied and assisted. As a customer service representative you will work with your team, both domestically and internationally, to ensure all products are updated and information is correct in the companies system. You will have the opportunity to move into a team lead role as well as receive a family and friends employee discount to products.

Description:

• Respond to incoming customer inquiries through omnichannel CRM platform and ERP system (these inquiries could be in the form of phone call, email, or chat).
• Support and correspond with customers who have inquiries, questions or issues that need to be resolved.
• Liaise with other departments within the company to help resolve customer issues/concerns.
• Perform other related duties as assigned to meet the ongoing needs of organization.

Skills:

• Customer service
• Microsoft office
• Data entry
• CRM/ ERP system
• Ticketing system

Additional Skills & Qualifications:

• Minimum of 1 year customer service experience (retail or
• Experience utilizing CRM and ERP systems preferred
• Excellent communication both verbally and written.
• Ability to manage difficult customer conversations and/or communications.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.