Customer Onboarding Manager

Due to growth RWS IPS are searching for a Customer Onboarding Manager to join their team. The role holder will be responsible for monitoring and updating IP Law's for RWS's core IP services (Filing & Renewals). Additionally, the role holder will be accountable for managing patent restoration activity and support the legal function in maintaining RWS's IP portfolio, whilst, Providing steer and support to IPS Operations to mitigate lapse occurrence.

About IP Solutions

RWS IP Solutions is the world's leading provider of intellectual property support services. With over 60 years of experience, our leadership in high quality patent translations, foreign filing and IP research services is unrivalled. Combining expert patent translators and advanced technology ensure translations of the highest consistency and quality. We help streamline client's internal processes, providing flexible, cost-effective foreign filing services reducing the administrative burden associated with protecting IP on a global scale. We also offer the widest range of IP research services and the leading patent research database, PatBase. RWS clients include many of the world's best-known brands, and 18 out of 20 of the world's largest patent filers.

For further information, please visit: RWS IP Solutions

Key Responsibilities

Review patent correspondence received from RWS agent network advising of IP law updates.
• Monitor Patent & Trademark Office channels for IP law and official fee updates.
• Work with IPS operations to assess impact of IP law updates.
• Work with IPS operations and IPS technology teams to update internal systems with IP law updates.
• Lead the communication of IP law updates to internal teams.
• Enable the communication of IP law updates to customers.
• Scope and identify impact of IP Official Fee increases.
• Lead the communication of IP Official Fee increases to RWS internal teams and customers.
• Input into selection of IP agents via the IPS Agent Management Forum.
• Manage IP restoration activity.
• Accountable for all customer and local agent communication during the IP restoration process.
• Report on IP restoration activity and progress for IPS and Legal management team.
• Conduct root cause analysis for any instances of lapse.
• Work with the IPS Operational Excellence and Training team to address remedial action required for instances of lapse

Skills & Experience

• A minimum of five (5) years of experience as a qualified Patent Attorney.
• Experience of managing patent restoration process
• Advanced understanding of IP laws, regulations, and guidelines on a global level.
• Full understanding of patent prosecution procedures, terminology, and deadlines.
• Exceptional attention to detail.
• Excellent communication skills.
• Ability to prioritize and multi-task in a timely manner in a fast paced, high volume and due date driven environment.
• A self-starter, working without supervision and able to navigate across internal and external senior stakeholder groups.

Base Pay

$100,000 - $126,000 / year

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made.

*Candidates must reside in State advertised to be considered

At RWS, we're here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world's top 100 brands, more than three-quarters of Fortune's 20 'Most Admired Companies' and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you'll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS Values

Get the 3Ps right - Partner, Pioneer, Progress - and well Deliver together as One RWS.

For further information, please visit: RWS

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

RWS is an Affirmative Action Employer. For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf