Bleeding Disorder Patient Liaison

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

 

Coordinates the services between OptumRx and patients through various recruitment and retention activities.  Includes identifying and engaging with consumers through a variety of sources (educational offerings, marketing events, and networking) to achieve sales objectives.

If you reside in Louisiana, Arkansas, or Oklahoma, you will enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

• Develop and help maintain consumer relationships by following up with regular proactive contact
• Participates in local and regional non-profit events and support groups to educate and recruit potential patients
• Ensures appropriate distribution of consumer/patient educational materials. (Welcome packets, brochures, etc.)
• Provides telephonic, electronic, and/or face-to-face support consumer/patient educational services, which may require travel
• According to established standards, interfaces with patients and appropriate team members to assess satisfaction and promote positive patient experiences (related to operations, reimbursement, and nursing)
• Participates as necessary in care conferences and meetings, which may require travel. (Staff conference calls, webinars, regional meetings, etc.)
• Assists in the development of educational materials as assigned
• Keeps current regarding community health issues and regulation
• Completes required training and reports (expense, sales, timesheets, etc.) within the requested timeframe
• Be available to travel as job requires, such as: for initial training, team meetings, in person patient visits, community and corporate meetings as indicated by manager/team
• Develop business from prospecting new consumers, following up on marketing leads, as well as expanding business from the company’s existing client base
• Works with Regional Sales Directors to develop an action plan focused on product education of potential and active patients
• Participates on weekly pipeline calls and activities
• Uncover new business opportunities within client base
• Develop and help maintain consumer relationships by following up with regular proactive contact
• Provide smooth transition of consumers to the sales support staff through effective internal communications and proper documentation
• Conduct online marketing research on the new consumer and/or professional business leads
• Use database CRM to provide details as activities which may lead to documented opportunity that is transitioned to sale
• Coordinate meetings with patients and appropriate sales team members 
• Explain therapy and/or disorder program features or services in detail
• According to established standards, interfaces with patients to assess satisfaction and promote positive patient experiences

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to walk; sit and use hands. The employee is required to stand for several hours at a time such as at foundation events.
• While performing the duties of this job, the employee is required to abide by information security policies, employee handbook and security and privacy regulatory requirements. Each employee is responsible for the secure and appropriate handling of OptumRx information, information received by customers, other companies and/or external parties

A successful candidate will also have: 

• Ability to work independently
• Ability to prioritize tasks, deescalate internal and external stakeholders in times of stress, and respond professionally 
• Comfortable with change and able to manage and respond to details, while maintaining organizational and community priorities 
• Ability to achieve sales metrics and target market growth
• Ability to work well with various personalities and within a team
• Flexible communication style
• High degree of motivation
• Active listening skills
• Knowledge of/experience with the community and resources in which you are servicing

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of B2C or B2B experience with relationship selling and/or marketing skills
• 2+ years of experience with reading, analyzing, and interpreting general business periodicals, professional journals, and technical procedures. 
• 2+ years of experience with presenting information in meetings or at events and to respond to questions from groups of managers, clients, customers, and the general public consistent with Optum policies
• 1+ years of experience in social media selling, networking, advertising, customer service or advocacy 
• Intermediate level of proficiency with Microsoft Office products including Word, Excel, and Outlook
• Currently resides within the states of Louisiana, Oklahoma, or Arkansas 
• Ability to travel up to 25% of the time (travel may include weekends/nights)

Preferred Qualifications: 

• Bilingual skills are beneficial this position
• Previous Salesforce experience
• Knowledge of disease states or disorders necessitating therapy (medication, product or Optum program) 

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

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