On-Call Advocate - Full-time

About us:

People Serving People at St. Anne's Place provides emergency shelter to 16 women or non-binary-led families and pregnant women. Shelter guests stay in private family bedrooms with shared bathrooms and receive meals and snacks. Intensive case management, children's programming, health and wellness opportunities, and parenting and early childhood education are also provided for each family. Staff are here to support these families on their journeys to stable housing.

What do we need?

The Advocate serves on a team that works on behalf of shelter guests. The advocate team ensures the safety of the shelter residents and the facilities and supports the client's needs. Our team uses a trauma-informed lens to enforce house guidelines and provides guest-centric problem-solving and conflict resolution.

Responsibilities

• Provide client and building customer service to include answering phones and doors, light housekeeping, and responding to immediate shelter guest needs and concerns.
• Assist shelter guests, including problem-solving, conflict resolution, crisis intervention, enforcing house guidelines, using a trauma-informed lens.
• Log shelter guest contact and communicate changes effectively.
• Ensure facility safety and complete incident reports as necessary
• Attend team meetings

Pay and Benefits

• $25.00/hour
• Must pick up 2 shifts per month on Monday, Tuesday, Friday, or Sunday evenings from 5:00 pm to 10:00 pm
• Financial wellness benefit
• The chance to make a real difference in the community

• A combination of education and experience in Social Services equaling one or more years.
• Proficiency in Google Suite and Microsoft Office
• Experience working with women of diverse racial and socioeconomic backgrounds in homeless or housing settings is highly preferred.
• Ability to communicate with a wide range of stakeholders, written and verbally
• Sound judgment and strong decision-making skills
• Service-oriented with a willingness to help others and meet the needs of clients and staff
• Ability to attend to multiple tasks while meeting deadlines
• Computer proficiency to include online communications and other digital platforms

Compensation details: 25-25 Hourly Wage

PI66213ddff386-29952-34265163