Bellperson

Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

 

Overview:

The Hotel Effie Bell person is responsible for assisting with the check-in/check-out processes and accommodating guests during their stay in an attentive, courteous, and efficient manner.  

Responsibilities:

• Load and unload luggage carts. 
• Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, pool, exercise room, etc.).  Inspect guests’ rooms to ensure they are in order and that supplies are adequate. 
• Explain features of the room including operation of radio, television, telephone, in-room movie system, etc. 
• Check/store luggage for arrivals and departures with luggage tags. 
• Deliver messages to meeting rooms. 
• Deliver flowers, laundry, and packages to guestrooms. 
• Assist with room moves in partnership with the Front Desk 
• Maintain current listing of local and area attractions, special events, and activities. 
• Maintain a list of local transportation guides, churches, sports arenas, etc. 
• Assist Houseperson with guest requests. 
• Provide information, maps, and directions to guests as requested. 
• Answer console to assist guest service agents. 
• Show guestrooms and suites as needed and emphasize the hotel’s amenities. 
• Clock in and out for their scheduled shifts promptly and departs property until the next scheduled shift 
• Assist with driving guests on the Hotel Effie shuttle. 

Qualifications:

• Always maintain a warm and friendly demeanor. 
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner. 
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. 
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. 
• Attend all hotel-required meetings and training. 
• Maintain regular attendance in compliance with Highgate Hotel & Hotel Effie Standards, as required by scheduling, which will vary according to the needs of the hotel. 
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniforms.  
• Comply with Highgate Hotel & Hotel Effie Standards and regulations to encourage safe and efficient hotel operations. 
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. 
• Must be able to cross-train in other hotel-related areas. 
• Must be able to maintain the confidentiality of information. 
• Must be able to show initiative, including anticipating guest or operational needs. 
• Perform other duties as requested by management. 
• Flexible and long hours are sometimes required. 
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. 
• Ability to stand during the entire shift. 
• High School diploma or equivalent required and/or experience in a hotel or a related field preferred. 
• Must have a valid driver's license for the applicable state.