Customer Service Representative I
| Estimated Pay | $18 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Honolulu, Hawaii |
Compare Pay
Estimated Pay$14.4
$18.22
$28.46
About this job
Job Description
JOB DESCRIPTION
Position Title: Customer Service Representative I
Department: Pension and Annuity Department
FLSA: Non Exempt
Reports to: Pension and Annuity Department Supervisor
Description
Responsible for providing customer service to plan participants, trustees, and fund professionals for the pension and annuity funds, following the rules and regulations of the plans.
Skills / Knowledge Requirements
- Type 45 WPM
- Computer literate in Word, Excel, and other Microsoft applications
- Proficient in Math
- Good Communication Skills
- Good Telephone Etiquette
- Ability to Multi-Task
- Good Organizational Skills
- High School Diploma or GED
- Customer Service experience (1 year or equivalent)
Duties
· Service participants with fund inquires by phone, mail, or walk-ins
o Complete estimation letters
o Mail out estimation letters
o Mail out income verification letters
· Service fund professionals and trustees with inquires
· File maintenance for plan participants
o Update addresses
o Update participant’s demographics
· Prepare files for processors
o Maintain status report and update as needed
o Review incoming benefit applications
o Review documents and follow up as needed
o Request employment verification
· Sort and process incoming mail
o Prepare and submit retiree changes
o Route mail on a daily basis
· Annual affidavit processing
o Maintain and update list
o Request follow up as necessary
Other Duties
· Projects as assigned by department supervisor
· Assist processors with certified mail return receipt
· Assist with lunchroom cleaning as assigned
· Assist with receptionist relief as assigned
Physical Demands
· Lifting and carrying file boxes within the office
· Shift and adjust file cabinet drawers as needed
Working Conditions
· Indoors, air-conditioned office.
Work Shift
· Monday to Friday 8:30 AM – 4:30 PM, 1-hour unpaid lunch
· The duties assigned may involve situations that may require over time
Pacific Administrators, Inc. is a technology-driven third-party administrator in Hawaii that provides employee health and welfare, pension, annuity, and vacation benefit services for many local union members. We take pride in the fact that our company is locally owned and operated. Our company motto is 'Kulia I Ka Nu'u', which means 'Strive for the Highest' - best service, positive attitude, teamwork, training, attaining goals (personal, department, company), solving problems/learn/move forward. Our corporate mission is to be the industry leader in quality service to our valued customers.
Our Corporate Culture
We are a humble team of equals who have positive attitudes, treat everyone with respect and fairness, work together, have a strong ‘work ethic’, and who are dedicated to providing exceptional customer service.
Our Core Values
• Walk the Talk - Lead by example, listen, coach, train; always with respect.
• Attitude of Gratitude - Value our employees, clients and service providers.
• Do What it Takes - We are all accountable, relied upon and appreciated.
• Kulia I Ka Nu'u - Service excellence to our customers, our participants, our service providers and one another.
• Same Canoe - Our Helmsman steers our canoe and guides us forward. As a team, we are all: "paddling together" in sync, positive, considerate and communicative with one another.
Company Description
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