Assistant Housekeeping Manager

POSITION PURPOSE:

To maintain a superior quality of cleanliness in all public areas, guest rooms, offices, and back-of-the-house areas. To keep a working inventory of all cleaning and guest room supplies: linen and uniforms, etc. To

ensure proper safe storage and handling of all chemicals. Ensure proper training of all team members is completed and enforced. Keep communications open between the departmental team members, all other departments and the hotel guests.

ESSENTIAL FUNCTIONS:

Supervise the productivity of the Inspectors, Room Attendants, Lobby Attendants, Laundry Attend-ants, and House Attendants. Personally tour the hotel to ensure that the cleanliness levels are main-tained and standards are being enforced. Inspect stay over and vacant guest rooms while walking each individual guest floor, vending and storage/service area. Fill in as floor supervisor as necessary. Ensure guest rooms meet Hilton Columbus and Olshan Properties Hotel standards. Maintain room control procedures; report all discrepancies to the Director of Rooms and the Front Office Manager.

Maintain inventory levels to the proper par counts. Ensure proper distribution of all inventory items

to the staff. Purchase inventory items with the prescribed budget. Do a physical inventory of guest supplies and chemicals twice per week and linen inventory once a month.

Coordinate and create staffing schedules to comply with occupancy and budget labor require

ments. Complete a weekly labor tracker. Inspect and correct daily time sheet edits.

Interview and select all new Housekeeping team members. Establish, implement, and improve an

ongoing program for the orientation, training and development for all team members. Maintain de-partmental communication through the effective use of departmental and individual meetings. As-sist with conducting all 60 day and annual performance reviews in a timely manner. Encourage and promote an active team member empowerment atmosphere.

Maintain the security of the Room Attendants keys, departmental keys, and hotel keys left in the guest rooms. Maintain standard procedures, location, and security of all lost and found items. Over-see maintenance and upkeep of all Housekeeping and Laundry equipment. Train all team members in the proper usage of the equipment.

Participate in departmental and hotel meetings, read weekly Hilton NOW manuscripts, Hilton Learn

ing Conversations and monthly Blue Energy meetings. Participate in the Manager on Duty Program.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination

Of supportive functions, with the percentage of time performing each function to be solely determined by

the General Manager and/or Director of Rooms based upon the particular requirements of the

Hotel. Participate in the Manager on Duty Program.

OTHER :

Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all Team Members are required to fully comply with hotel rules and regulations for safe and efficient operation of hotel facilities. Team Members who violate hotel rules and regulations will be sub-ject to disciplinary action, up to and including termination of employment.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demon-strate that he or she can perform the essential functions of the job, with or without reasonable accommoda-tions, using some other combination of skills and abilities.

Must possess advanced knowledge of cleaning and laundering chemicals, cleaning equipment

usage, and training techniques.

Possess advanced knowledge of controlling expenses and budgeted costs.

Ability to supervise, coordinate and motivate the activities of the department staff.

Ability to apply technical knowledge of O.S.H.A. regulations to practical situations within the hospitali-ty industry.

Ability to react quickly/decisively to changes in the Housekeeping department and Hotel.

Ability to understand and use Nexus

Ability to type a minimum of 50 words per minute, while being proficient with Microsoft Office Suite and E-mail services

Ability to learn Front Office computer programs OnQ quickly, and display proficiency

Ability to stand and walk for extended periods of time.

Ability to concentrate in high volume high-pressure area.

Possess excellent communication skills.

Ability to analyze trends in comment card scores, safety reports, SALT scores, turnover and help set applicable policies.

Visual ability to read manufacturer’s instructions, correspondence, etc.

Ability to write and speak English, to comprehend and communicate instructions to both the hotel

and its clients.

Ability to grasp, lift, and carry or otherwise move goods weighing a minimum of 25 lbs.

Ability to perform duties in a confined space.

Ability to perform tasks requiring bending, stooping, and kneeling.

Ability to remain calm in emergency situations and to effectively deal with the internal and external guests, some of whom require patience, tact and diplomacy to defuse anger, collect accurate in-formation, and solve guest concerns.

Ability to develop and train team members and accomplish goals in a timely manner.

Ability to work under time constraints and deadlines, must be productive in quantity and quality of work.

Ability to delegate effectively.

Ability to translate technical information or problems into layman’s terms.

Ability to use finger/hand movements for extended periods of time. Finger and hand dexterity to manipulate switches, writing instruments, a computer keyboard, etc.

Ability to work in a 365 day environment and be on call 24 hours. Must work a minimum of 45 hours/ week.

Knowledge of the Yardi, Hotsos Systems.

Protect employer’s privacy and data; keep passwords safe.

QUALIFICATION STANDARDS:

Education: High School degree and any other combination of education and experience that provides the required knowledge, skills, and abilities. Advanced Housekeeping knowledge gained by experience or formal training. Four-year college degree in Hotel/Restaurant Management preferred.

Experience: Minimum of 1 year supervisor in a 300 + room full-service hotel experience.

Licenses or Certificates:

Ability to obtain any government required licenses or certificates. CPR/First Aid certi-fied preferred.

Grooming: All Team Members must maintain a neat, clean and well groomed appearance

according to the Olshan Properties Team Member Handbook.

Other: Ability to speak, read, and write Spanish strongly preferred.