Member Service Representative/Teller

ONE Credit Union is looking for a teller to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the “frontline” of our credit union and will play a fundamental role in achieving our customer satisfaction and revenue growth objectives. You must be comfortable making dozens of transactions daily, communicate with different types of clients and sell our credit union’s products/services.

Responsibilities

• Conduct routine transactions with established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc)

• Assess customer needs and introduce new products and services (credit Make sales referrals, suggest alternate channels and cross-sell products and services
• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction
• Comply with regulatory requirements
• Manage risk in every transaction and detect fraudulent transactions to prevent losses
• Resolve customers’ issues and provide relevant information

Skills

• Proven working experience in banking, or cash handling and customer service experience
• Basic PC knowledge and familiarity with electronic equipment (e.g. receipt printers, money counters)
• Strong communication and time management skills
• Customer satisfaction-oriented
• Attention to detail and mathematical skills
• Excellent sales skills