Customer Experience Designer (CX Designer)

Customer Experience DesignerRSA Conference™ is the premier series of global events and year-round learning for the cybersecurity community. RSAC is where the security industry converges to discuss current and future concerns and have access to the experts, unbiased content and ideas that help enable individuals and companies advance their cybersecurity posture and build stronger and smarter teams. Both in-person and online, RSAC brings the cybersecurity industry together and empowers the collective “we” to stand against cyberthreats around the world. RSAC is the ultimate marketplace for the latest technologies and hands-on educational opportunities that help industry professionals discover how to make their companies more secure while showcasing the most enterprising, influential and thought-provoking thinkers and leaders in cybersecurity today.

As part of this evolution, RSAC seeks a Customer Experience Designer responsible for the branding and interaction design of new web and mobile applications that we are building. They will work closely with product management and engineering to produce style guides, wireframes, and visual mockups to support a design process that allows us to align on a customer experience that our development teams will implement.
In this role you will:

• Build an Application Style Guide: Adapt the RSAC corporate brand and style guide into a style guide and component library for mobile and web applications.
• Drive a User-Centric Approach: Understand user needs, behaviors, and decision-making processes. Craft intuitive interfaces that address pain points and enhance usability.
• Develop and Maintain Mock-Ups, Story Boards, and Clickable Prototypes: Select and use tools to support a low friction, iterative design process that incorporates feedback from stakeholders and produces deliverables that developers can implement. The CX designer will support usability testing and apply feedback to future iterations of feature designs.
• Design for Accessibility and Different Form Factors:  Produce WCAG compliant designs that scale to phone, tablet, and desktop viewports.

 Your profile:

• Experience: 3-5 years of experience in CX design, UX design, or related fields. A strong portfolio showcasing successful CX design projects is essential.
• Education: Bachelor's degree in design, user experience, human-computer interaction, or a related field is preferred. Advanced degrees or certifications in UX or CX design are a plus.
• Technical Skills: Proficiency in design tools such as Figma and Adobe Illustrator.
• Soft Skills: Excellent communication, problem-solving, and collaboration abilities. Ability to see the big picture and understand the holistic impact of design decisions.

Benefits
RSAC believes in investing in our people. We offer:

• Competitive salary, benefits, and perks for all full-time employees
• Employer-subsidized medical, dental and vision insurance
• 401K retirement employer match
• Home office equipment stipend and monthly technology stipend
• Thirteen paid holidays per calendar year
• Unlimited personal time off
• Annual employee bonus dependent upon overall company and personal performance
• Annual company-wide offsite

Our Culture
We believe that our differences make us stronger, and we are committed to fostering a culture of respect, empathy, and understanding.

• We are a fully remote team operating across the United States, giving our employees the flexibility to work from wherever they choose.
• Our team is passionate and results-oriented, striving to achieve excellence in everything we do.
• We strongly believe in creating an inclusive environment that values diversity and encourages our team members to share their unique perspectives.
• We recognize that by collaborating and working together, we can achieve our goals faster and more effectively.

Why RSAC?
The RSAC team takes great pride in helping shape the future of cybersecurity and being part of an expansive global community! We're always looking for imaginative and visionary individuals who share our passion for providing cutting-edge programs that equip cybersecurity practitioners worldwide with the intel and knowledge they need to thrive and safeguard organizations against cyberthreats.
Our Values

• Adaptability: In our ever-changing world, we innovate through determination, creativity and resourcefulness.
• Community: We bring people together and build trust by embracing the unique thoughts and perspectives of others with kindness and respect.
• Excellence: Because we are where the world talks security, we have the highest expectations of ourselves and our partners.

 

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