Landscape Account Manager

DLL Landscaping & Tree Service is a solutions-based company delivering comprehensive commercial landscaping, grounds maintenance, total tree care services, and snow and ice management throughout Central Ohio.

Under the general supervision of the CEO, the Account Manager will manage customer relations while maintaining company guidelines for quality and profitability. The Account Manager will oversee designated accounts and be the main contact for all customer communication. In addition, they will negotiate contracts to maximize company profits.

Requirements
Education
A Bachelors Degree, preferably in Business, is a minimum requirement
Certifications
A valid Ohio Drivers License and be insurable by DLLs vehicle insurance provider
A working knowledge of Microsoft Office software
Experience
Three years of Account Manager experience
Landscape Industry experience
Microsoft Office
LMN software experience a plus
Physical Requirements
Ability to sit for at least 60 minutes at a time and be willing to walk distances in order
to complete tasks and assist other employees
Ability to lift moderate to heavy objects up to 20 pounds unassisted
Ability to perform repetitive motion
Hearing and speaking to exchange information
Dexterity of hands to perform the tasks required of the position

Working Conditions
The working conditions for this position will vary depending on tasks and will include an office setting and customer site visits in
varying weather conditions.

Qualifications
Must be comfortable negotiating and presenting contracts/estimates with external customers
The Account Manager must be willing to take constructive criticism to improve their personal, leadership and professional development.
The employee must seek out additional training opportunities to improve their skill set and learn additional skills

Duties and Tasks
Customer Relationship Management
o Main contact for all communication with designated accounts
o Ensure all communications with customers are professional and courteous-
whether verbal or written
o Conduct all interactions with customers with integrity
o During the sales process, enter and maintain all customer data, ensuring
accurate quote status at all times
o Ensure customer requests are followed-up within a timely manner Maintenance Contacts
o Build strong relationships with Property Managers, Board Members and
o Conduct scheduled Site Inspections on time and present to clients
o Assist with creation of Grounds Contracts and present to clients
o Identify enhancement opportunities, prepare estimates and present to clients
o Monitor and follow-up as needed on outstanding estimates
o Monitor Accounts Receivable Aged Report and follow-up with overdue
customers as needed
o Monitor customer concerns/issues to mitigate lost business
o Resolve complaints in a timely manner and improve processes to prevent
future issues
o Review contracts for accuracy
o Keep accurate records and notes on all designated accounts
Collaborate with various internal departments to ensure client need fulfilment
Maintain updated knowledge of company products and services
Track and forecast key account metrics
Weekly Manager Meeting- Prepare and present metrics to management group

Character Traits
Professional, clear, specific and explicit communications, both written and verbally, with customers, fellow employees, and CEO
Excellent communication, negotiation and presentation skills
Effective time management skills with Can Do Attitude: positive, helpful and energetic
Extreme attention to detail
Ability to work independently with little direction from the CEO
Strong character with enthusiasm and a sense of urgency
Punctual for all scheduled shifts
Excellent written and verbal communication
High level of integrity, consistency, and treats all customers, fellow employees and
owners fairly and with respect
Maintain a clean and professional appearance

Measures of Performance
Meet or exceed Monthly Revenue Goals
Meet or exceed Estimate Conversion Goals
Meet or exceed Renewed Contract Goals