Customer Service Representative

Every Step Matters with Gaia Floor!


As a fresh face in the flooring world, Gaia is building a brand that our customers and end users can be satisfied with. We pride ourselves on demonstrating an outstanding culture and a positive atmosphere for both our customers and employees! As a Customer Service Rep, you will often provide the first impression of Gaia to our customers and business partners. You will be answering phones and helping individuals who come to our office to pick up materials.

Ultimately, were seeking a Customer Service Rep that demonstrates a strong work-ethic, punctuality, and reliability. Strong communication and teamwork will be vital in this role. Though you would be starting out as a Customer Service Rep, there is plenty of opportunity to move up in Management here on the Gaia Team!

Responsibilities:

• Schedule: Monday - Friday 8 am - 4:30 pm on site (17008 Evergreen Pl Unit B, City of Industry, CA)
• Pay Rate: $19 - $23 hourly
• Greet and engage clients with a positive demeanor when theyre Will Calling materials
• Answer phone calls while providing excellent customer service
• Respond to email inquiries in a timely fashion
• Conduct stock checks, order placements, and send confirmations
• Perform data entry and up keep on daily logs
• Follow up with clients on open orders and cancellations of unneeded orders
• Schedule delivery routes efficiently and confirm deliveries
• Assist the outside sales team by providing general information about products and services to clients and potential dealers
• Have open communication with management to remain updated on new products, policies, and services
• Perform other duties as assigned.

Requirements:

• High School Diploma
• Customer Service Experience (At least 1 year)
• Knowledge of the Google Suite, Gmail, and MS Office Suite
• Excellent written and verbal communication skills
• Great time management skills with the ability to prioritize work
• Strong organizational skills
• General computer and virtual skills
• US Work Authorization

Benefits:

• Health, Vision, Dental Insurance
• Paid time off
• Holiday pay
• 401k with 4% employer match
• Employee discount
• Extensive opportunity for promotion within!

**Gaia is an equal opportunity employer.**