Customer Service Associate

Customer Service Associates are responsible for educating and informing customers about the successful operation, benefits, and safety of Thoroughbred Express washes.

-Customer Service Associates also can receive uncapped commissions for the sale of memberships!

• Focus on providing a positive customer experience.
• Carry out daily duties that ensure the effective operation of a car wash facility in partnership with peers and site management.
• Greet customers with a warm smile, review and educate on services, and assist with payment.
• Stay up to date with knowledge of how to use specific equipment for them to be able to work efficiently in an automated facility.
• Direct the Driver into the car wash entrance or guide them onto tracks.
• Carry out periodic maintenance of equipment used in washing to keep them in proper working order.
• Perform facility cleaning and ensure everything is kept in the appropriate place and organized.
• Provide assistance to customers in any area concerning the car wash process.
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
• Additional duties as assigned.