Staff Assistant - State Farm Agent Team Member

Benefits:

• 401(k) matching
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:
As a Customer Service Manager at O'Malley State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answering inbound phone calls.
• Scheduling appointments with customers.
• Establish and strengthen customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance.

QUALIFICATIONS:

• Positivity is the number one qualification! Must have a strong work ethic and desire to help people.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Indiana Property & Casualty and Life, Accident & Health licenses (must be able to obtain)

BENEFITS:

• Hourly pay plus commission/bonus
• Licensing expenses reimbursement
• Paid time off (vacation and personal/sick days)
• Monthly insurance stipend
• Simple IRA
• Valuable career-building experience

Flexible work from home options available.