Scheduler/Caregiver Support Specialist

Full-time

Essential Job Responsibilities

• Schedule nursing department team members, providing coverage as needed to fill vacancies. Assume on call assistance to DON and ADON.
• Communicate continuously with DON/ADON to ensure coordination of information and maintain accuracy of nursing schedule.
• Train and orient new team members and assist with ongoing training to current team members.
• Monitor, oversee, and administer medications as allowed per state specific guidelines.
• Maintain confidentiality of verbal and written information pertaining to residents, facility operations and personnel.
• Respond to resident emergencies, provide assistance, and arrange for appropriate medical attention or follow up.
• Provide activities of daily living assistance to residents as requested.
• Complete required forms in accordance with company policies and state regulations.
• Document information and changes to resident’s functional status, personal needs, appointments, etc.
• Assess department for ways to improve and promote quality; immediately report any quality issues to DON or Executive Director.
• Maintain an accurate record of chargeable services and submit record to billing department, by the designated date each month.
• Attend regularly scheduled staff meetings and in-services.
• Function as a role model to team by being punctual and following DSL standards.
• Encourage socialization among residents and promote activities, assisting with activities as requested.
• Chaperone activities outside the facility, when requested.
• Maintain a safe, home-like, and pleasant environment for residents.
• Practice safety in working around and with equipment, chemicals, tools, and utensils.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Other duties as assigned.

Education, Experience and Other Requirements

• At least one year experience as a CNA/CMA with scheduling experience
• Management training or experience
• Basic First Aid Training
• High school diploma or GED
• Experience in working with older adults
• Experience in medication administration and medications

Knowledge, Skills, and Abilities Required

• Able to demonstrate a high level of service delivery and ensure customer satisfaction.
• Ability to perform a variety of tasks and change focus quickly as demands change.
• Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.
• State and Federal Guidelines for Assisted Living
• HIPAA requirements
• Nursing standards of practice for older adults
• Skills in nurturing, organization, and interest in working with older adults
• Safe food handling procedures
• Proficiency in Microsoft Excel

Preferred Qualifications

• Previous experience in senior living
• Intermediate knowledge of or willingness and ability to learn the computer programs used in this facility