Hyatt Place Greensboro Downtown Gallery Host

Gallery Host

ABOUT THE CARROLL COMPANIES

For over 30 years, The Carroll Companies have been committed to achieving business success by providing innovative, cost-effective real estate developments and services.

Headquartered in Greensboro, NC, The Carroll Companies features a collection of enterprises specializing in diverse aspects of land development construction, ownership, management, and publication. As The Carroll Companies continue to evolve nationally and internationally, we are best known for our luxury multifamily developments, visionary mixed-use lifestyle centers, and superior storage solutions.

WHY WORK FOR CARROLL HOSPITALITY?

• Sole owner-owned and operated for over 20 years.
• Thriving culture that promotes safety first for all of our employees.
• Company uniforms provided to employees if required.
• Paid training & certifications offered, as appropriate.
• Comprehensive medical, dental and vision benefits in addition to 401K, 401K match, Short Term. Disability, Long Term Disability & Life Insurance for eligible employees.
• Medical Advocacy Program available to all employees.
• Paid time off & Paid Holidays.
• Employee Discount Program.
• Referral Bonus Program.

JOB SUMMARY

We are seeking a professional and detail-oriented Gallery Host/Front Desk Associate whose role will be to offer guests a unique experience with exceptional service while maintaining a clean, comfortable and inviting environment.

• Assist guests with check in and check out processes, including address and credit verification, and balance bank posting charges.
• Go above and beyond to provide assistance to guests (i.e. assist with luggage, coffee, directions, wake up calls, future reservations etc.)
• Bartend and cook on an as-needed basis.
• Provide information to guest and visitor inquiries; coordinate all guest requests for special arrangement of services courteously and efficiently, inform guests of hotel services features and room amenities.
• Answer hotel telephones courteously and efficiently following hotel standards.
• Be familiar and knowledgeable with the operation of the POS system.
• Follow hotel operational policies and procedures including those for cash and credit card handling safety and security, and all other policies procedures and standards to ensure we can consistently exceed the guests' expectations.

QUALIFICATIONS

• 1-2 years related experience in the hotel/hospitality industry with knowledge of hospitality principles and practices; or equivalent combination of education and experience.
• Proficiency using MS Office and relative software systems.
• Must be trustworthy, punctual, have a positive attitude with attention to detail, and be committed to high quality customer service .
• Must be a solutions-oriented self-starter with a motivating personality, proactive and comfortable in a fast-paced, entrepreneurial, deadline-driven environment.
• Must be organized, comfortable with a wide range of responsibilities, and have a strong ability to prioritize, multi-task, and work independently, as well as within a team environment.
• Ability to professionally diffuse and resolve conflict with a positive, customer service-oriented approach.
• Must possess solid verbal and written English communications skills to effectively negotiate, convince, sell, and influence all prospective and existing guests and customers.
• Physical: Requires standing for long periods of time and on occasion may .be asked to lift and carry up to 40 pounds while performing the duties of this job, it may be also required to stoop, kneel, crouch, or crawl.

The Carroll Companies is committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity is a source of strength and innovation, and we are dedicated to providing equal employment opportunities to all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We encourage applicants from all backgrounds to apply and join us in our mission to create a workplace that reflects the diversity of the world we serve. Together, we strive to build a culture that celebrates uniqueness, embraces differences, and ensures that every employee feels empowered to bring their authentic selves to work. Your talent is what matters most, and we are excited to welcome individuals from all walks of life to contribute their skills and perspectives to our dynamic team.