Beverage Server

Summary

Provide friendly, responsive service to create an exceptional experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return again and again.

Duties/Responsibilities

• Ensure friendly and efficient service to the guest, accept orders for beverages and delivers to guests in assigned area in a timely manner.
• Apply positive communication and interpersonal skills with guests, (internal and external) at all times.
• Welcome and greet guests to make all our guests feel comfortable; let them know you’re there to personally take care of them.
• Make recommendations you genuinely feel your guests will enjoy and Up-sell beverage items using suggestive selling techniques.
• Answer questions about our food, beverages, other Casino functions and services.
• Garnishes cocktails, knows brands, prices, and availability of all items.
• Clean and stock service area, advise bar porters when supplies are low.
• Monitor alcohol consumption according to TIPs guidelines & verify identification, age of guests looking under the age of 35.
• Maintain cleanliness and sanitation of work area according to Soboba Casino standards and Health Department regulations.
• Be ready and willing to assist fellow servers as situations arise.
• Thank guests for their visit and invite them to return.
• Be able to use the POS system to perform cash and credit card transactions. Receive cash, credit cards, and ensure the responsibility for maintaining a self-bank or casino bank. Properly and accurately input drink orders.
• Be able to learn and successfully use the DOT system to take drink order remotely and deliver to guests at the machines on the casino floor.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
• Maintain personal appearance; report to work in a clean uniform.
• Be able to multi-task.
• Complete daily checklists and have them signed off by a Lead Beverage server or Beverage Supervisor. Performs opening and closing duties in the service areas.
• Ability to serve food when needed and assist in various food outlets from time to time.
• Clean an maintain food standards when working in beverage areas that serve food.
• Perform special projects and other responsibilities, tasks, or duties as requested.

Performance Requirements

• To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures.
• Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.
• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.
• Be able to refrain from gossip, unbecoming conversations and behavior that is outside of a professional manner at all times.
• The ability to take feedback and criticism that is given in a professional manner to help ensure you are on the track for success.
• Demonstrate a desire to succeed and willingness to help others succeed.
• Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.
• Demonstrate support and comply with all Safety program elements including: adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
• Serve as a contributing Team Member of the Soboba Band of Luiseño Indians enhancing the Casino’s operations in all its business endeavors.

Education / Qualifications

• Must be 21 years of age, or older.
• High School diploma or equivalent, preferred.
• Be able to communicate and understand the predominant language(s) of our guests.
• Must have a basic knowledge of procedures and functions.
• Possess basic math skills.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Be able to be in the outside elements for 8 -10 hours at a time.
• Ability to be on your feet for a minimum of 8 hours
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
• Honesty, integrity punctuality, reliability and regular attendance.
• Any combination of education, experience and training that provides the required knowledge, skills and abilities.
• Must be able to provide evidence of eligibility to work in the United States of America.

Certificates, licenses and registration

• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license
• Required to submit to and obtain negative results on all drug and/or alcohol testing
• Ability to obtain and maintain County of Riverside Food Handlers Card within seven (7) days of date of hire.
• Ability to obtain and maintain TIPS certification (Training for Intervention Procedures).
• Responsible Beverage Service (RBS) certified, or able to obtain certification within 60 days of date of hire.

Soboba Casino Resort Benefits

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:

· 401k Plan

· Basic Life Insurance employer paid ($20,000) with the option to purchase Supplemental Life Insurance

· Medical, Dental & Vision paid for the employee

· Employee Assistance Program

· Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)

· Paid Time Off

Soboba Casino Resort Team Member Recognition including, but not limited to:

· Reward and Recognition Program (Quarterly, and Annually)

· Team member Incentives

· Discounted Team member meal