Spa Supervisor

Legacy Hotel

Spa Supervisor / Receptionist

Legacy Hotel is a locally owned and operated luxury boutique property designed with both hotel guests and the community in mind. We passionately serve each other and our guests with integrity—building trust while striving for excellence in all we do as we create unforgettable Legacy experiences.

At Legacy, we encourage you to live life to the fullest, and add to your legacy, here. Legacy Hotel offers you a place to have experiences that are truly special.

Legacy seeks to offer within Glow a place to support each guest’s pursuit of personal health and beauty—internally, externally, and environmentally. Glow brings the Legacy’s vision, mission, and beliefs to life every day through shared intentions, best practices, and behaviors. Glow presents a physical environment that is not only beautiful but demonstrates a commitment to sustainability and the protection of our bodies, mind, and soul.

We are looking to add a Spa Supervisor to our growing team. This person will also double as a fill-time for a Receptionist the Spa as needed. This is a full-time position.

Responsibilities:

• Provide guests with a thorough and knowledgeable understanding of spa services.
• Train and ensure all front desk associates deliver exceptional service, offering corrective counseling when needed.
• Ensure front desk staff are monitored and informed of treatments, groups, and other promotions.
• Maintain inventory levels by ensuring proper stock levels on retail and professional on hand and in rooms
• Manage and carry out procedures, have current knowledge of treatments
• Ensure guest experience is proficient including bookings, payments, and consultation cards
• Interact and communicate effectively with guests, team members, and management team
• Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
• Manage guest feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services

Qualifications:

A Spa Supervisor is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Experience working in the spa industry
• Relevant qualifications for the role
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams