Caring Support Assistant

Job Duties:

• Contact clients and their families between sessions to ensure ongoing engagement and that their needs are being met.
• Coordinate and schedule with providers when additional therapeutic contact is needed.
• Writing and sending personal hand-written note cards expressing care and concern for clients and families.
• Documents all contacts and attempts to contact in the electronic medical record
• Gather and collect feedback from the client regarding service satisfaction.
• Is familiar with the use of an Electronic Health Record and can navigate through required documents for identifying those that need completing or updating.
• Updates client paperwork (electronic and other) as needed.
• Provides education to clients and families regarding the use of the Medication Line, and assists with the coordination of medication line communication with providers

• Coordinate with primary provider to ensure excellent communication.
• Reports all risks to supervisor.
• Meets regularly with program manager to review cases and job performance.
• Accomplishes individual goals.
  
  
• Minimum Qualifications:
  Experience working in a medical practice or behavioral health setting preferred. Experience in client contact. Demonstrates the ability to clearly express compassion, empathy, and flexibility. Demonstrates a non-judgemental attitude, a positive disposition and hope regardless of customer’s state of mind. Displays excellent customer service and telephone skills. Demonstrates good writing skills.

  Education: High School Diploma/GED required

  Experience: Demonstrated ability to problem solve computer and telephonic access issues with others.

  Additional Requirements:

  Must be 21 years of age.

  Negative Drug Screening prior to hire and throughout employment.

  Clear Criminal Background Check throughout employment with Suncoast Center and local checks prior to hire and annually along with DCF Level II prior to hire and as required by DCF, and Must have valid Florida Driver’s License Motor Vehicle checks prior to hire and annually with acceptable driving record maintained throughout employment along with reliable vehicle, valid registration, and valid vehicle insurance. (must be in compliance with Florida Laws and Administrative Codes with fingerprinting and determined to be of good moral character).

  Working Conditions: Office based setting in direct contact with clients via telephone.

  Computer Literate and experience with an electronic medical record