Automotive Service Advisor

What We Need from You- Job Duties and Requirements:

• Review daily appointment schedules and be prepared to greet customers in the drive with knowledge of their appointment.
• Generate repair orders for customers.
• Dispatch the job to the proper technician.
• Develop estimates by costing materials, supplies, and labor.
• Presenting the estimate of repairs needed to customers and being knowledgeable in a way that customers will understand.
• Calculate customer’s payment.
• Answer incoming calls from customers to address concerns and set appointments for future service needs.
• Make outgoing calls to customers to update them on the status of their vehicle in service.
• Any additional training or responsibilities as deemed necessary by Service Manager

Essential Job Functions:

• Must have a valid driver’s license.
• High school education or equivalent
• Excellent oral communication skills
• Knowledge of computers
• Continuing education/training that has been outlined by Service Manager
• Experience working in cashier/credit card systems preferred but not required.
• Must be able to stand for long periods.
• Flexibility with schedule to work weekends (if needed)
• Strong problem-solving and conflict-resolution skills
• Must be able to manage relationships across all channels and levels.

Equal Opportunity Employer

Glockner's is deeply committed to building a workplace and global community where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.