Desktop Support Technician - Enon, OH

Job Title: 1099 Independent Contractor

Contract Length: 2-3 Months

Locations: Enon, OH and Irving, TX

Technical Skills:

• Troubleshooting and support experience with Windows Client and Outlook Client issues
• General knowledge of email systems, specifically Office 365 Exchange Online
• Troubleshooting skills for client connectivity, networking, and security
• Proficient problem solver with excellent listening skills
• Comfortable working as part of a team

Customer Service Skills:

• Shows respect and empathy to end users
• Proficient problem solver with the ability to anticipate end-user needs
• Manages time effectively and works collaboratively in a team setting

Additional Requirements:

• Contract duration should span over 2 months.
• Client will designate 1 point of contact in Enon and 1 in Irving for escalation purposes.
• End users will include both onsite and shipping individuals, with an estimated 50/50 split.
• Contractor will assist users with receiving and return instructions.
• Specific setup requirements include:
  • Enon, OH: 550 on-premise devices, 140 Surface 7-11 autopilot setup,
  • Irving Texas: 350 Surface 7-11 autopilot setup. and 900 HP 640 G10 autopilot setup.
• Setup times for each device:
  • Hands-on time: 20 minutes.
  • Unattended time for Carbon Black sync: 3-4 hours.

Resource Estimates:

• Enon, OH: 2 resources for 5 weeks, averaging 30 devices per day.
• Irving, TX: 2 resources for 8 weeks, averaging 30 devices per day.