Customer Service Representative

Commercial Tire is looking for a Customer Service Representative in our Pasco location. Our application process is two parts. Please start here and complete the questionnaire. When complete, return to this page and click apply to complete your application.

POSITION OVERVIEW Responsible for processing invoices, billing, payables and other store administration. Provide general customer service and identify customer needs in-person, over-the-phone, or online communication. Professionally and effectively communicate customer needs to both store peers and management. JOB RESPONSIBILITIES

· Light bookkeeping, data entry, end of days, enter tickets, mail, etc.

· Process invoices, billing, payables and other store administration

· Provides customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs
· Be a personable, welcoming representative of Commercial Tire with in-store, over the phone, and email/text communication

· Maintain a clean work area and personal appearance that meets company standards

· Assist with the following:

o Inventory maintenance; receiving, warehousing, delivery

o Notify customer on special order follow-up

o Provide price estimates over the phone and schedule appointments

o Pick-up and deliver customer vehicles and products

o Customer courtesy driving

o Clean-up office and waiting area, coffee making, popcorn and related

· Support Commercial Tire safety, operational and audit standards, policies and procedures

· A team player committed to continuous improvement

· Performs other duties as assigned or needed

ACCOUNTABILITY AND PERFORMANCE MEASURES

· Supports operational compliance scores for company audits (Operational and Safety)

· Oversees the accuracy of all administrative functions and ensures timely completion

· Greets customers in a friendly and professional manner

· Seeks to assist customers and serves as a referral bridge when
necessary