Manager, Client and Implementation Support-Remote

Putting People First in Pharmacy- Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.

Due to growth, we are adding this Manager, Client and Implementation Support to our Provider Services department.

We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

The Manager, Client and Implementation Support will oversee and manage a team of Provider Services Support Specialists. This position is responsible for the oversight of ensuring that Provider Services is meeting their necessary obligations and requirements for support of the Account Management and Implementation Teams. This position will support the Navitus Provider Services, Account Management, Government Programs, Legal and CAO departments to facilitate the successful implementation and continual support of Navitus clients.

Is this you? Find out more below!

How do I make an impact on my team?

• Responsible for the career development and training of Provider Services Support Specialists.
• Collaborates with client facing and operational departments, identifies and communicates appropriate changes in contracts and their impacts on potential and current clients.
• Oversees the team that is responsible for being the primary representative for Provider Services, and ensuring that follow through and documentation of Provider Services service level agreements
• Continued collaboration with Account Management and Implementation Leadership to identify areas for improvement between the two departments to maintain client satisfaction.
• Manages and delegate responsibilities to staff as necessary to complete analysis and reports within provided/reasonable timeframes.
• Responsible for leading, following up and monitoring of Provider Services initiatives
• Ensures that all contract changes are effectively and quickly communicated to impacted parties when related to network configuration changes for current or potential clients
• Develops and executes effective communication vehicles to disseminate accurate and concise information to Client Services, Customer Care, Government Programs, and pharmacy partners.
• Oversees and assists their team with responding to and researching any RFP questions or answers that may need to be answered by Provider Services
• Assists with resolution of client grievances in accordance with client contractual guarantees and resolves in a manner to provide client satisfaction

What our team expects from you?

• Bachelor’s degree is required with concentration in Business preferred
• Three years business experience in a related industry (pharmacy or PBM) is preferred
• Pharmacy technician certification is a plus
• At least 3 year experience in business, finance or economics is preferred
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

• Hours/Location: Monday-Friday 8:30am-5:00pm CST, Appleton WI Office, Madison WI Office or Remote
• Paid Volunteer Hours
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!
• Top of the industry benefits for Health, Dental, and Vision insurance, Flexible Spending Account, Paid Time Off, Nine paid holidays, 401K, Short-term and Long-term disability, College Savings Plan, Paid Parental Leave, Adoption Assistance Program, and Employee Assistance Program

#LI-Remote #LI-Onsite