SALES COORDINATOR

Downtown Salt Lake City is growing and we want you to be a part of it! We need a part-time front desk team member. Must have a flexible schedule and weekend availability. Come be part of a fun, energetic, and close-knit group of hospitality professionals as we work together to create an ideal place to work and stay. We are a group that loves hospitality and we are passionate about our team and about our guests! We are looking for a creative and energetic individual that is ready to put their stamp on our hotel. Put your hard-earned skills and knowledge to work in an environment where you are trusted to make decisions and be an integral part of our success.

The sales coordinator responsibilities will consist of 3 shifts per week or 24 hours. To achieve full-time status this person will work up to two front desk shifts per week. This person will be fully trained as both a sales coordinator and front desk guest service representative. Must maintain open availability to accommodate the needs of both departments. Coordinating groups, meetings, catering, and times of high-volume occupancy will require a relatively open availability and flexible schedule.

At PEG Hospitality Group it’s our associates that make us successful, and we believe in taking good care of them. Both full and part-time associates are eligible to enroll in our benefit plan offerings after you have completed 30 days with us. Additionally, you’ll be eligible to receive paid time off and holiday pay. We also offer generous parental leave benefits, a 401k savings plan, hotel stay discounts. If you need your pay a little earlier, we have you covered with our partner, PayActive. Treating one another with respect, inspiring each other to be our best, and being diligent in the work we do, are our core values. If these are important to you and you want to find a place where your hard work and commitment are appreciated and rewarded, join us!

Sales Support :

• Maintain good rapport with clients.
• Work closely with other departments to coordinate details, special requests, VIP packages and promotions.
• Handle inquiry calls, send appropriate collateral, or direct calls to sales management staff as necessary.
• Give site tours.
• Provide clear, professional, and detailed communication to the client.
• Responsible for putting together proposals and contracting for wedding blocks.
• Assist clients/groups with copies of receipts, invoices, etc.
• Inform Sales Department of potential problems with clients and progress of special projects.
• Go on sales calls & blitzes with the Sales Department and serve as a point of contact to all hotel accounts.
• Coordinate client gifts with Sales & guest recognition programs with the Front Office.
• Manage mini-hotel inventory and input rooming lists. Advise Sales Manager and Director of Sales on any group cut off dates.
• Purchase any meeting planner points or group events per the request of the Director of Sales.
• Close out month-end house accounts with the assistance of the hotel's Front Office Manager and Director of Sales.
• Verify group pick up for events for the purpose of rebates, commissions, etc.
• Maintain the front desk incentive program and encourage the front desk to obtain and maintain accuracy on company names for all reservations.
• Upload BEO’s, group resumes, and contracts to CRM.
• Must be organized and have good time management skills.
• Work with sales manager to create and post engaging social media content according to company and brand guidelines.
• Any additional responsibilities as directed by the director of sales and sales manager.

Meeting Space

• The banquet and event space will be the primary responsibility of the Sales Coordinator. They will be responsible for making BEO’s prior to each event, coordinating any catering needs, and executing the day of the event.
• Work directly with the kitchen team to execute details of catering and BEOs.
• Direct weekly BEO meetings with all relevant departments.

Additional Requirements:

• Perform other duties, as assigned, to meet business needs.
• Be able to lift 35 pounds
• Ability to maintain flexible/extended work hours as needed by job demand functions (i.e. after hour networking events, etc.)

Front Desk Customer Service Representative:

Responsibilities:

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Knows room locations, types of rooms available, and room rates.
• Must be sales minded. Presents options and alternatives to guests and helps in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Uses proper telephone etiquette.
• Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's.
• Communicate services and amenities of the hotel to guests.
• Obtain proper identification for tax-exempt guests and attach the form to registration card.
• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
• Attends department meetings.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures, is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Other duties as necessary and assigned by management.

Requirements:

• Ability to walk or stand for long periods of time as customary in a hotel front office environment.
• Ability to communicate effectively both verbally and in writing.
• Ability to work weekends (Saturdays and Sundays)