Customer Support Specialist - Employer Services

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

The Opportunity

As an Customer Support Specialist on the Employer Services team, you will focus on workers' compensation and occupational health. This includes coordinating care, managing work injury visits, addressing requests involving employers, insurance carriers and urgent matters related to workers' compensation and occupational health.

This is the perfect opportunity for someone who is looking for a role where their work is valued and recognized. If you are skilled in time management, customer service and thrive in a fast-paced role where you’re balancing multiple responsibilities at one time, we encourage you to apply!

Your Impact

• Customer Service:
  • Provide high customer service to all accounts, including prompt responses and resolving issues.
  • Manage the full life cycle of the work injury cases, from overseeing the data and accuracy entered by the front desk and clinical team to billing for the visit until the case is closed
  • Billing Workers Comp & Occupational Health visits, including new and outstanding payments. Records Requests.
  • Setting up new accounts and updating existing accounts in the directory while ensuring the accuracy of the information is correct in all systems.
• Quality Assurance:
  • Review worker compensation documentation for completeness and accuracy; provide feedback to providers as necessary
  • Track all worker compensation cases that require follow-up, assist providers and practice managers in developing treatment plans, ensure treatment plans are communicated to patients, employers and case managers, and track patient progress until patient is returned to full-duty or referred to a specialist.
  • Act as a liaison between the provider and the outside parties: case manager, adjuster and employer.
  • Keep knowledge of occupational health and worker injury law, and "best practices" in the industry.
• Communication and Collaboration:
  • Assisting with any projects relating to the Employer Services department

Who You Are

• Exceptional customer service: Strong focus on customer service with key account managers and executives.
• Ability to problem solve & work in a fast-paced environment: Extremely well organized, high attention to details and ability to efficiently manage multiple tasks at the same time. Willingness to help with data entry and working off a prioritized checklist.
• Driven and self-motivated: Ability to work independently, possess a level of initiative and enthusiasm to help drive results
• Effective communicator (written and verbal) and cross collaborator: Ability to establish and maintain positive relationships with team members and stakeholders across the organization
• Technically savvy: Experience with Microsoft Office, specifically PowerPoint, Word, and Excel as well as Adobe PDF.
• Availability: Work in our Portsmouth, NH office Monday through Friday.

Why ConvenientMD?

• Collaborative team environment that encourages professional growth
• Urgent care services at no cost to our team members and their families
• Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
• 401k match after one year of service
• Access to our Primary Care (depending on location)
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
• Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.