Customer Service Manager, Sales

Join a team that is making a difference with products and technologies to provide safe, pure, drinking water to customers across North America and around the globe. Our goal is to be a world leader in intelligent water solutions for producing high quality water that is safe to drink, reuse or discharge.

Ixom Watercare is looking to hire a talented, proactive people leader for our sales and customer service department.

Key Responsibilities:

Team Leadership and Performance:

• Organize and oversee schedules, territories, and performance of the inside sales and customer service team.
• Manage hiring, training, development, recognition, and motivation of team members.

Sales and Operational Analysis:

• Review and analyze sales and operational records.
• Use data to project sales, determine profitability, and set targets.
• Identify potential new markets based on insights.

Customer Consultation:

• Collaborate with leadership and Regional Sales Managers.
• Understand potential customers’ needs.
• Recommend suitable equipment, products, or services.

Project Prioritization and Issue Resolution:

• Determine team priorities.
• Assist with interdepartmental projects.
• Resolve escalated internal and external customer issues.

Balancing Customer Satisfaction and Internal Constraints:

• Delight customers while considering internal restrictions (e.g., scheduling, pricing).

Collaboration with Leadership:

• Work closely with leadership to support sales plans, strategies, and priorities.

Qualifications:

• Bachelor’s degree in Business Administration or related field preferred.
• Proven experience in sales, customer service, or related roles.
• Strong leadership skills and ability to motivate and guide a team.
• Excellent communication and problem-solving abilities.
• Proficiency in CRM software and Microsoft Office Suite.

What We Offer:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health insurance, 401K, paid time off, etc.
• Collaborative work environment with growth opportunities.
• Flexible work arrangements to be discussed at interview.
• Opportunities for periodic travel to trade shows, customer sites and other locations.

Job Type: Full-time

Salary: $70,000.00 - $84,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Supervisory: 2 years (Preferred)

Language:

• English (Required)

License/Certification:

• Driver's License (Preferred)