Dir, Data Insights

This posting has been extended beyond the initial anticipated closing date.

 

Company Overview

Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist.  We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

 

DIRECTOR, DATA INSIGHTS

 

As a Director of Data Insights on this team, you'll be responsible for overseeing a highly functional team of employees who are responsible for managing the front-end reporting side of Charter’s industry-leading customer experience metrics platform. Enables data-driven decision making and in-time health monitoring of Charter’s customer-facing products by working with Product leadership to define key product and feature-specific metrics as well as support product teams by enabling the design and end-to-end delivery of automated reporting and dashboards for a variety of Product-focused business solutions.

 

**This position is eligible to work in a hybrid work model (combination of in-office and remote days).**

BE PART OF THE CONNECTION

 

 

WHAT OUR DATA INSIGHTS DIRECTORS ENJOY MOST

• Actively and consistently support all efforts to simplify and enhance the customer experience.

• Responsible for the definition and delivery of Product usage reporting including: metrics definition, data visualizations, and ETL requirements.

• Assist VP of Product Data & Insights with project intake, roadmap, staffing plans, and budget.

• Oversee the creation of automated, customer-readable reports using tools such as Tableau and Excel.

• Partner with Information Technology and Business Intelligence organizations to obtain and ingest new reference data sources required for Product usage reports.

• Partner with the User Experience & Design organization to ensure reports and dashboards are usable, elegant and industry leading.

• Experience working with video streaming and IP delivery platforms.

• Work with the technical and leadership team to ensure that all individual projects are appropriately supported and fully completed on time.

• Ensure proper software development life cycle is leveraged for all projects.

• Motivate resources through communication and awareness of project needs and business impacts.

• Develop effective partnerships with corporate functional groups (Software Engineering, Operations, Care, IT, Product, etc).

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Experience:
  • Telecommunication industry leadership experience - 7-10+ years of experience
  • Experience in a customer facing products/services environment - 7+ years of experience
  • Experience working within a data platform/data analysis environment – 7 + years of experience
  • Managing complex projects - 7+ years of experience
  • Experience leading teams of data analysts and data scientists
• Education: Bachelor's degree in Computer Science, Engineering or related field
• Technical Skills: Information to be gathered at intake meeting
• Skills:
  • Expert ability to analyze, interpret and present data
  • Expert skills with SQL Expert understanding of best design and implementation practices in Tableau desktop and server
  • Expert knowledge of Agile development methodologies
  • Expert understanding of advanced analytics processes and reporting design principles
  • Expert ability to manage complex and diverse projects
  • Effective business acumen and sense of urgency to achieve business results
  • Demonstrated ability to manage development within a variety of technology stacks
  • Knowledge of development strategies, project management and business and technical consultancy
  • Demonstrated ability to manage peer groups, to achieve team objectives
  • Demonstrated in-depth problem resolution techniques, ability to find solutions
  • Effective presentation tool skills including MS Excel and PowerPoint
  • Effective communication skills, verbal and written, for internal and external customers a must
• Abilities:
  • Ability to read, write, speak and understand English.
  • Ability to communicate complex technical concepts to all levels of an organization to aid in decision-making
  • Ability to adapt, learn and continue to expand in Cable and IP product and system knowledge
  • Ability to balance conflicting resource demands and internal pressures with focus towards our business priorities
  • Ability to make decisions and solve problems while working under pressure
  • Ability to communicate with all levels of management
  • Ability to develop, communicate and implement strategies and tactics
  • Ability to manage and deliver against several initiatives simultaneously
  • Ability to supervise and motivate others
  • Ability to prioritize and organize effectively
• Travel Ability: Travel as required
• Schedule:
  • Full time
  • Office environment

 

Preferred Qualifications

• Relevant Master’s degree

 

SPECTRUM CONNECTS YOU TO MORE

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards:

 

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MPD727 2024-31609 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.