Motion Industries - System Support Analyst

POSITION SUMMARY -
The primary function of all Motion IT Support roles is to provide the field with what they need to move units
while safeguarding the integrity and security of Motion's IT infrastructure and environment. IT Support
Specialists run primary point for the enterprise and are charged with triaging, troubleshooting, documenting,
communicating, escalating, advocating for, and resolving a wide range of IT issues including, but not limited to,
commercial, cloud based and proprietary software and platforms, server, configuration, protocol, platform, PC,
AV, Active Directory, connectivity, security, network operations, integration, onboarding, access, acquisitions,
hardware, peripheral, automation and emerging tech in a quality driven and deadline sensitive environment.

MAJOR RESPONSIBILITIES

ESSENTIAL RESPONSIBILITIES % OF TIME
ANNUALLY
X Fielding IT Support calls and tickets 70%
X On-site IT Support and Onboarding related tasks and projects 15%
X Research, documentation, and advanced troubleshooting 15%

QUALIFICATIONS, CERTIFICATIONS and EDUCATION REQUIREMENTS -
_x_ Associate's degree or equivalent experience:
_x_ IT Certifications ranging from A+, Network+, MS900, Security+ and software specific a plus
Replaces System Support Specialist position

EXPERIENCE -
3+ years of relevant IT support experience, preferably across multiple disciplines. Candidate should have
working knowledge of Windows and related O365 platform software, an understanding of standard network
architecture and security, experience performing remote triage and with troubleshooting a wide variety of IT
issues ranging from acute, single user impact to multi-layer enterprise network operations.

SPECIALIZED SKILLS -
Proven ability to operate as a primary contact for a wide range of IT support issues.
Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly.
Ability to digest, understand and apply new technical information and concepts quickly.
Ability to communicate clearly across multiple mediums with endpoints possessing a wide range of technical
acumen for the purpose of organizing efforts to resolve issues.
Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP,
ServiceNow, Asset Management, Client, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint,
Printer Admin, Access, Excel, SCCM, iOS, Android and MDM a plus.
PHYSICAL REQUIREMENTS -
Must be able to perform on site, physical duties as related to PC, peripheral, hardware, AV, communications,
and automation system deployment, troubleshooting, shipping, receiving and repair including, but not limited
to, crawling under desks, lifting, packing, sorting, stacking, moving, and breaking down all the above.
SUPERVISION -
_x_ The position does not have any regular responsibility for overseeing or supervising the work of other
employees.