Manager, National Injury Claims

The salary range for this job posting is $75,561.00 - $120,899.00 annually + bonus + benefits

The above represents the salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, education, experience, and other job-related factors. Your recruiter can share more information about the specific salary range during the hiring process.

This role will work remote from home in any of our listed states and will report to the Vice President, Claims Operations.

JOB OBJECTIVE:

Manage all claims operations within the national injury claims team. Coach, manage, and provide development opportunities for managers and other claims staff within the casualty teams. Work closely with the Vice President of Claims Operations to execute injury claims strategy and to establish short and long-term goals, specifically in the areas of leadership development, loss cost management and customer experience.

ESSENTIAL FUNCTIONS:

• Coach, manage, and provide development opportunities for managers and other claims staff within the casualty teams to ensure an appropriate successor is identified.
• Effectively communicate and support the claims organization's mission, strategic vision and the achievement of the overall claims operations objectives
• Assist in developing and implementing the best practices and objectives for the claims operations.
• Support vision and provide leadership to ensure claims objectives are met and are in line with the mission of the organization.
• Identify opportunities to apply technology and business processes in innovative ways to reduce costs, improve quality and efficiencies, and enhance services.
• Model leadership behaviors, motivate staff and promote a positive work environment.
• Assure policies, state Fair Claims Practices Acts and operating practices and procedures conform to those policies, practices and procedures set forth in manuals and other publications supplied by the company and states we operate in.
• Direct and participate in training of casualty related topics including bodily injury and first party medical claims handling.
• Analyze injury claims operations and lead in the development, implementation and continuous improvement of metrics, processes, initiatives, service and overall results.
• Effectively manage the cost containment strategies, expense management and injury team's expense budget.
• Collaborate with sales, underwriting, actuarial, reinsurance, finance and other stakeholders to ensure knowledge sharing on market trends, legal changes, policies, loss developments and risk exposures.
• Communicate with the agents verbally, in writing and through personal agent visits.
• Work closely with the Vice President of Claims Operations to communicate and execute strategy for the claims operations and short and long-term goals.
• Represent the company in all normal dealings with local authorities, businesses and vendors of products, supplies or services.

OTHER FUNCTIONS:

• Coordinate, participate or lead various projects within the claims operations as directed.
• Perform other duties as assigned.

KNOWLEDGE. SKILLS AND EXPERIENCE:

• Bachelor's Degree from an accredited college or university or equivalent in insurance or business is required.
• This position requires a minimum of 3 years of casualty claims experience with knowledge of a broad array of personal and commercial insurance products.
• Experience in a leadership position is desired.
• The candidate must demonstrate a thorough knowledge of multi-state casualty claims operations, specifically large complex bodily injury and first party medical claims handling.
• Professional insurance designations, such as CPCU, strongly preferred.
• Demonstrated ability to mentor and develop leaders
• Excellent communication skills.
• Excellent leadership, management, and collaboration skills.
• Ability to lead, motivate and drive performance across business units.
• Excellent interpersonal and conflict resolution skills.
• Strong analytical and problem-solving skills with the ability to execute solutions.
• Strong analytical, research, documentation and writing skills.
• Ability to work effectively in a team environment.
• Self-directed and able to work independently.
• Knowledge of current systems, applications and claims management tools.
• Claims operations, including procedures, controls and organization.
• Thorough knowledge of claims best practices, procedures, policies and guidelines.
• Thorough knowledge of Encova's personal and commercial policy products.
• Strong knowledge of the law as it relates to insurance and of insurance policies written by Encova.

This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.

Ready to join our team?
At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating and financially rewarding opportunities.

Join us to discover a work experience where your diverse ideas will be met with enthusiasm - where you can learn and grow to your fullest potential.

What you can expect from us
Join our family of industry leaders, and let us reward you with a competitive salary, bonus and benefits package that includes but is not limited to: a 401(k), wellness programs, bonus incentive plans and flexible schedules, with an early close of the office every Friday. Additionally, Encova aspires to be an outstanding corporate citizen in all the markets we serve; we encourage and support associate participation in community initiatives through our foundations.

Encova Insurance is an EOE/E-Verify employer.