Customer Service Representative

Are you a seasoned service professional with a passion for providing exceptional customer experiences? We're seeking a dedicated individual to join our Customer Service team at our Hazleton, PA location. This pivotal role emphasizes professionalism, collaboration, empowerment, and responsibility, contributing to a positive work environment.

Responsibilities:

• Ensure accuracy in customer order entry by meticulously verifying provided information.
• Promptly process customer orders in adherence to current procedures.
• Monitor and manage open orders to uphold promised delivery dates.
• Handle customer inquiries with precision, efficiency, and a customer-centric approach.
• Resolve customer complaints promptly and effectively.
• Document all customer interactions for future reference and improvement.
• Collaborate internally to swiftly resolve issues, devise solutions, and elevate customer satisfaction.
• Cultivate a positive customer experience through proactive engagement.
• Educate customers on our products, applications, and processes to enhance their understanding.
• Contribute expertise and teamwork as an integral member of the Customer Service team.
• Provide support to fellow team members when needed.
• Participate in and provide feedback on initiatives like the Perfect Service program and company policies and procedures.

Requirements:

• Exceptional written and verbal communication skills.
• Ability to efficiently manage time, prioritize tasks, and handle multiple responsibilities.
• Strong sense of accountability and meticulous attention to detail.
• Demonstrated adaptability and openness to change.
• Experience thriving both independently and within a collaborative team environment.
• Proficiency in computer skills.

If you're ready to be a part of a dynamic team dedicated to delivering outstanding customer service, apply now! Join us in shaping exceptional experiences for our valued customers.