Manager, Learning & Team Member Activation - Now Hiring

The Manager, Learning & Team Member Activation represents sports bar operations when determining learning needs and appropriate delivery method(s) of activation programs for both company and franchise teams for Buffalo Wild Wings sports bars and BWW GO restaurants. This role is responsible for designing training tools and programs that drive performance and team member engagement.

 

RESPONSIBILITIES

• Responsible for learning effectiveness and the development of training tools supporting Activation Initiatives, including manuals, presentations, and job aids

• Collaborate with various departments to understand new initiatives, identify training needs, develop training plans, and execute training initiatives accordingly.

• Leverage operational knowledge as a consistent and correct resource for field leaders and operators to encourage proper alignment of procedures and knowledge

• Continuously evaluate the effectiveness of Activation training programs through assessments, feedback, and analysis to drive continuous improvement.

• Foster strong motivational and influential cross-functional relationships to gain alignment of current and future operational needs or training gaps.

• Work with cross-functional partners to develop future planning and alignment of Activation lifecycle timing

• Maintain core operations eLearning with the instructional design team on necessary changes to content based on Activations

• Support Operations Integration team with training support of initiatives scheduled to be tested in the field

• Support and collaborate with BWW GO operators and training counterparts to understand the training needs and program changes based on Activations

• Provide and lead train-the-trainer support for the field training team on new and existing training programs

• Support system-wide competitive programs with content and development of execution

• Stay up-to-date with industry trends, best practices, and advancements in training methodologies to incorporate relevant updates into our learning programs

 

EDUCATION AND EXPERIENCE QUALIFICATIONS

• Minimum: 4-year degree or equivalent combination of education and professional work experience

• Preferred: Certified Professional in Learning and Performance (CPLP) or Certified Hospitality Trainer (CHT)

• Minimum: Five years in a sports bar/restaurant systems role

• Minimum: Two years in a learning and development role or field-level training role

• General Manager restaurant experience highly preferred

 

REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES

• Strong written and verbal communication, project planning, and management skills; demonstrate ability to manage multiple deliverables simultaneously.

• Demonstrated experience identifying needs, developing action plans, identifying deliverables, and presenting results/recommendations.

• Strong project management skills using effective time management to balance short and long-term projects.

• Able to balance creativity with realistic practical scenarios.

• Ability to work cross-functionally in a matrix organization.

• Able to organize, simplify, condense, present, and sequence content effectively.

• Packs maximum meaning into minimum words that are simple, and relevant and keep the end user in mind.

• Conceptually and intuitively understands how people learn and ensures final content helps the learning objective.

• Guest Service approach in attaining desired results.

• Proficient with Microsoft Office suite including Word, Excel, and PowerPoint

• Advanced ability to create and design in PowerPoint.

• Able to execute pre-defined processes from detailed written or verbal instructions and apply knowledge of the process for follow-up and troubleshooting.

• A basic understanding of graphic design, instructional design, and eLearning development is preferred.

 

This position sits within our Atlanta Support Center with an expectation to be onsite 80% of the time

Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.