Program Manager - Youth and Family Services - Relocation Offered

Marion County Health & Human Services is looking for an adaptable, collaborative, and experienced Program Manager who will assist the department in achieving its mission: To create a safe and welcoming environment where all people can access high quality health and human services and are supported to achieve their highest level of health. This position is responsible for oversight and support of our Youth and Family Service (YFS) array which includes outpatient mental health, peer delivered services, wraparound, EASA and intensive services.

The ideal candidate will have experience supporting high performing, diverse teams and making data-driven decisions that support our department mission. A commitment to excellent clinical quality to the population we serve and ability to maintain high fidelity programing.

For those relocating from outside of Oregon, we provide the following relocation package*:

• Up to $3,000 reimbursement of moving expenses
• Relocation bonus in the amount of $3,000 (prorated based on FTE) as a one-time payment upon proof of Oregon residency

* Requires a 2-year employment commitment.

GENERAL STATEMENT OF DUTIES
Provides leadership and manages the planning, development, support and delivery of efficient and high-quality mental health, behavioral health or health administration services with a broad scope of authority and responsibilities within multiple small to mid-size related service areas or one or more large programs. Responsibilities include supervision of other supervisory staff, program staff as well as financial and operational performance of the service(s) and program(s).

SUPERVISION RECEIVED
Works under the general supervision of a Health Department Division Director who assigns and oversees work, establishes goals and reviews results obtained for overall effectiveness and for meeting department and county objectives.

SUPERVISION EXERCISED
Exercises full supervision for supervisory, professional, technical and support staff. May also supervise interns and volunteers.

Typical Duties - Duties include, but are not limited to the following

Program Development & Management
Provide program development and management/oversight of a diverse group of programs and teams. Program oversight includes the details of the programs, including contracts and deliverables, and the goals, values, and objectives of the programs, to ensure high-quality service delivery.

• Develop performance management systems and set metric benchmarks to ensure accountability and monitor program effectiveness and efficiency.
• Develop, implement, and ensure agency policies and procedures.
• Execute action plans to address departmental priorities, goals, and objectives.
• Analyze complex, sensitive issues and situations; identify and implement solutions that support the division's priorities, goals, and policies.
• Manage complex, highly visible, and time-sensitive projects. Strategically problem solve; identify quality gaps, set quality outcome measures and benchmarks, design/implement/monitor/modify operational plans to achieve desired outcomes.
• Serve as a policy advisor to executive leadership to formulate recommendations, policy decisions and strategic action plans, and participate in long-range agency planning and development.
• Collaborate and provide back-up and support to other programs of the Behavioral Health Division with an eye toward reducing barriers and treating the whole person.

Leadership
Provide leadership to the Clinical Supervisors, and Program Supervisor and teams in YFS. Leadership includes adherence to department mission, values, and policies, with a focus on staff and supervisor development and high-quality service provision. Leadership occurs both by action and example.

• Use best practices to develop, empower, and support employees and supervisors. Create and reinforce a positive workplace culture, engage supervisors and staff to evaluate the needs of the workforce and provide professional development opportunities.
• Model to supervisors and support supervisors to prioritize, assign, review, and give feedback to employees about their work; provide guidance to employees on their assigned job duties; delegate work to enhance employee growth, success, and sense of achievement; coach new and seasoned employees to increase their knowledge and skills; facilitate conflict resolution.
• Coach and support new supervisors to build leadership skills and confidence that enhances the program and organizational culture. Review supervisors work for completeness, accuracy, quality, and quantity.
• Provide regular feedback on performance to supervisors and their employees. Use reports and data to provide transparent, data-driven feedback on outcomes and performance measures. Assist the supervisors to use data in a similar way with their teams.
• Conduct regular meetings with supervisors to assign priorities, discuss work progress and operational policy direction.
• Partner with the Human Resources Department to assure that appropriate and timely actions are taken to maintain and support employees through equal opportunity recruitment, hiring, merit reviews, resolving grievances, progressive discipline, training, and providing a safe and supportive work environment. Investigate and respond to employee relations issues; maintain
• knowledge of collective bargaining agreements and laws/rules/policies that govern personnel matters.
• Advance workforce clinical quality, address systemic disparities; consider and appreciate multiple perspectives, backgrounds, and values, integrating them throughout the organization, and create opportunities to effectively achieve organizational goals corresponding to workforce quality and representation to the population served.
• Promote respect, cultural humility, positive work environment, healthy conflict resolution and support cooperative relationships within the program, department, county and community.

Community Partnerships
The YFS Program Manager is responsible to build and maintain collaborative community partner relationships with key stakeholders including Oregon Health Authority, CCO, schools, Early Learning Hub and Salem Health.

• Collaborations should be focused on breaking down barriers and silos with an eye toward whole person-centered care, trauma-informed practices, and behavioral health access for all.
• Build positive relationships and collaborate with internal leaders and external stakeholders.
• Represent the Marion County Behavioral Health Division by participating in meetings, committees, and Board sessions as assigned by the Division Director.
• Program development opportunities should include input and opportunities for collaboration with community partners.
• Create regular opportunities to identify existing strengths and gaps in existing service delivery system.

Budget, Contract and Grant Management
Provide expertise, oversight and support of grant application and implementation, contracts, and budget, including required outcomes.

• Review expenditures for all YFS programs and support YFS supervisors to regularly review and analyze program budgets.
• Work with Administrative Services budget analyst to prepare budget requests by projecting resource needs and preparing required documentation.
• Provide advice and input on the division's budget to the Division Director.
• Maintain knowledge of financial contract requirements/deliverables and ensure that these are timely fulfilled.
• Work with the Behavioral Health Operations Team to research and applies for grants and other funding/revenue sources to finance services provided in programs.

Quality Assurance and Program Development
Supports supervisors and ensures that data drives decision making, alongside adherence to department mission and values, trauma-informed and person-centered care, and evidence-based practices.

• Use data, client, and community input to inform decision-making and design actionable solutions to challenges, optimizing the services and supports provided by the division.
• Work with Behavioral Health Operations Team and Quality Assurance Coordinator to assess program-level performance and quality gaps; initiate continuous quality improvement projects; make data-driven program development recommendations to the executive leadership team.

Response Level 1: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Due to regular assignment, employee may be assigned a leadership role in the provision of essential services or response functions. Staff at this response level must complete Incident Command System 100, 700, 200, and 800 on-line or in-person training.

Requirements for the Position

EXPERIENCE AND TRAINING

Possession of a master's degreein a social science field, and five (5) years of responsible, professional experience in the mental health system, including three (3) years in a supervisory capacity; OR

Any satisfactory equivalent combination of education, training and/or experience relevant to the position.

NECESSARY SPECIAL REQUIREMENTS

• Must be either 1) licensed by the Oregon Board of Licensed Professional Counselors, 2) licensed by the Oregon Board of Licensed Social Workers or 3) credentialed or registered through the Mental Health and Addiction Counseling Board of Oregon (MHACBO) as a Qualified Mental Health Professional (QMHP) within the first 30 days of employment.
• Selected applicants will be required to provide college transcripts at interview.
• Must pass a criminal history background investigation; however, conviction of a crime may not necessarily disqualify an individual for this classification.
• Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: http://apps.co.marion.or.us/APAP/.
• Must possess and maintain proof of personal automobile liability insurance, at a minimum, in the amount required by Oregon Law (ORS Chapter 806) as may be required to utilize personal vehicle.
• This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).
• This assignment is not represented by a union.
• This is a full-time position, which is not eligible for overtime.
• Typical Work Schedule: Monday through Friday, 8:00 a.m. - 5:00 p.m., with flexibility depending upon the needs of the department and program.

KNOWLEDGE, SKILLS, AND ABILITIES
Comprehensive knowledge of principles, methods and techniques of designated health service fields, related to mental health, behavioral health, addictions, developmental or intellectual disabilities. Including principles and practices in treatment, service delivery, research methodologies, data collection and statistical analysis.

Thorough knowledge of principles in related health services; State of Oregon Administrative Rules related to specialized health service areas; public health administration; health integration practices; supervision and performance management; leadership, wellness, team dynamics and staff development; program planning and budgeting, fiscal management; organizational processes and design; budget and grant preparation and administration; care coordination and recovery-based treatments.

Skills to negotiate, compromise, facilitate, problem solve and provide conflict resolution; coach, mentor and train individuals and teams; develop and implement policies and procedures; effectively communicate both orally and in writing.

Abilities to perform independently in a fast paced, team based environment; effectively provide leadership, guidance and delegate to individuals and teams; lead and supervise other supervisory staff; interpret and apply pertinent provisions of federal, state and county statues, rules and regulations related to the program services overseen; oversee service planning, coordination, utilization of resources, promote intended goals and outcomes; direct continuous quality improvement efforts; establish and maintain effective working relationships with employees countywide, clients, government agencies, community groups/partners, and the public.

PHYSICAL REQUIREMENTS
Operates a motor vehicle; sees using depth perception; sits; stands; moves about the work area; climbs 1 floor of stairs; lifts, pushes, and pulls up to 5 lbs.; operates a keyboard; speaks clearly and audibly; reads a 12-pt. font; and hears a normal level of speech.

Additional Information and/or Attachments

We offer the following retention bonus, prorated based on FTE:

• $3,000 bonus after six months of continuous employment
• $3,000 bonus after twelve months of continuous employment

We offer tuition assistance for employees interested in professional development towards a profession in behavioral health.

• Up to $7,500 to reimburse for tuition, licensure and/or other educational expenditures. According to the Marion County Administrative policies regarding tuition payments. The policy can be found at: Marion County Tuition Payment Policy 303

Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits.

For a summary of benefits, click here. For a complete and detailed overview of the benefits package for management and supervisory employees, click here, and select Management Benefits from the left menu or Management Employees from the page links.

Benefits are defined based on position and are approved by the Marion County Board of Commissioners.PandoLogic. Keywords: Healthcare Program Manager, Location: Salem, OR - 97308